Wellbeing Counsellor Recruitment Day

Portfolio are proud to be exclusively representing our Client, Health Assured, in their search for Wellbeing Counsellors. This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland.

We will be holding a Wellbeing Counsellor Recruitment Day on the 22nd February starting at 10am and finishing at 2pm. It will be an interactive day with a chance to meet the team and get a good understanding role and culture!

You will be providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation.

Day to Day Responsibilities:

• To provide an efficient and effective telephone counselling service to all callers
• To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
• To take accurate information and record on the companies data base
• Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified
• To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy"
• To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc
• Work to and exceed individual and team goals as per the KPI framework
• Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service
• To maintain an active caseload of STC/ Video clients, including online CBT and Power to
• Recover clients - up to 6 clients on an allocated day
• Demonstrate the ability to provide excellent customer service at all times

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 100 counselling hours
• To be a member of the BACP or equivalent
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for
• Up to £70 per month for supervision
• Monthly incentives such as weekends away!
• 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
• Birthday Off/Mental Health Day
• Profit Share Scheme
• Perkbox (staff discount scheme)
• Christmas bonus after 3 years of service
• Contributory Pension Scheme
• Fab Fridays- dress down & free treats
• Allied Pride Network
• Social events throughout the year
• Free breakfast on Mondays
• Fresh fruit delivered to the office each week
• Free annual flu vaccine
• Private health insurance after 5 years service
• Life Insurance
• Discounted eye test
• Discounted glasses/contact lenses prescription

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