Whitestone Café Assistant

About Us

We offer a competitive salary and benefits package, a transferrable NHS pension or you can enrol onto our own Hospice pension. We have a Life Assurance and we offer a superb working environment and facilities, generous study leave allowance, discounts with local suppliers, individualised training needs analysis, advanced communication skills training, employee counselling service, free tea, coffee and chilled water, friendly, welcoming work environment, 30 days annual leave, plus bank holidays

About the job

Are you looking for a new opportunity to work in an organisation that will help you to develop and achieve your goals?

St Michaels will be celebrating 40 years of providing care and support to the people of Herefordshire and beyond in 2024. Over the years St Michael’s has become a highly regarded, trusted and professional charity that the community generously and loyally supports.

The Role
We are looking for a highly motivated individual to help keep our Café at Whitestone running.
The Whitestone Café Assistant will have an exciting opportunity to join our friendly and supportive team. We are seeking an enthusiastic person who has a passion for catering that can join and support in a team of both Staff & Volunteers.
Salary range: 4
Hours: 30 hours per week Weekend Working included
Department: Income Generation - Retail
Location: Whitestone Business Park, Hereford. HR1 3SE
Reports to: Whitestone Retail Manager
Responsible for: Supporting volunteers on shift (circa 20 across the week)
Job Purpose: To serve a variety of hot and cold drinks, light lunches, snacks and cakes to customers and visitors to the site. To deliver and maintain high standards of food preparation and customer service, to attract good footfall to the cafe and repeat custom.

Responsibility Areas:

Serve hot and cold drinks, cakes, snacks and light lunches to customers and visitors to the site.

Always ensure cleanliness and good organisation of the cafe.

Handle cash and credit/debit transactions and input accurately information into the E-productive till.

Carry out cashing up procedures and run appropriate till reports.

Provide excellent customer service and deal with any requests or queries in a friendly and efficient manner.

Store and prepare foods in line with Food Hygiene Legislation

Assist with labelling, inventory management and restocking of supplies

Nurture and support volunteers to provide the best service levels

Deliver the menu by preparing and serving of food to the general public to provide a high-quality offering.

Assist the Cafe Supervisor with staff and volunteer rotas to ensure optimum coverage for opening times.

Supervise volunteers in safe food handling procedures

Monitor food usage and wastage and contribute ideas to management.

Ensure temperatures of appliances are regularly recorded.

Ensure temperatures of food are recorded in line with required procedures.

Ensure that the catering on site conforms to both dietary and legislative standards.

Demonstrate an active passion for food and drink preparation, using fresh produce.

Ensure that cleaning schedules are completed daily and recorded.

Ensure all Hospice policies and procedures are followed

Financial Management

Assist with all financial procedures regarding daily cash handling

People Management & Communication

To assist in the recruitment supervision and retention volunteers including allocation of volunteer duties, completing rotas and oversight of their work and wellbeing

Ensure that hospice safeguarding procedures are followed

Ensure that hospice safeguarding procedures are followed.

Actively participate in volunteer recruitment.

Legislative Compliance

Ensure compliance with all Hospice Health & Safety (H&S) policies and procedures.

Ensure compliance with all statutory and Environmental Health regulations

Ensure compliance with all relevant Trading Standards

Ensure that General Data Protection Regulation (GDPR) is adhered to in all areas.

Participate in risk assessments with appropriate Manager.

Recycling & Waste Management

Ensure safe waste management procedures are adhered to.

Liaise with Warehouse manager to ensure safe and appropriate disposal of waste

Property Maintenance

Monitor and communicate any maintenance issues to Whitestone Shop Manager

Ensure that all equipment is safe to use.

Administer the rules of good housekeeping in all areas.

Job Types: Part-time, Permanent

Salary: £11.48 per hour

Expected hours: 30 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Sick pay
• Store discount

Day range:

• Weekend availability

Shift:

• 8 hour shift

Work Location: In person