Address
Form of work
SalaryTHE COMPANY
We are an award-winning, high-fiving, people-loving, training-leading, independent wine bar and kitchen. Great wine should be accessible to all, and that's where we come in! Our passion for wine has taken us from a little shop in Fulham back in 2010 to an Urban Winery at Battersea Power Station, 9 wine bars in London and 2 outside, each serving 100+ wines by the glass.
We're proud to say that we do some pretty serious (award-winning) winemaking ourselves at our Urban Winery in Battersea. We use minimum intervention and we're all about trying new things. All of our vineyards are within 2 hours of London, we harvest by hand, and then leave the grapes in the trusted hands of Jose our Winemaker.
When you visit, you'll find 100+ wines from around the world available for you to try with our unique self-pour wine machines. And when we say 'for you to try', we mean it. Tap with contactless and select a wine to sample as a taster or by the glass. Above each wine, you'll spot our shelf talkers with tasting notes to help guide your selection. Found your dream juice? Head on over to one of the team to secure a bottle to enjoy. And don't forget our kitchen is open, serving the perfect accompaniment for a glass - or three!
Some of our venues not only serve beer but have their own self-serve craft beer walls. Each with their own unique selection, some new and some familiar, you choose! So, come say hi and join us for a bit of tap & pour at the following Vagabond Wines venues: Birmingham, Paddington, Canary Wharf, Monument and Shoreditch.
THE ROLE
A Vagabond Wine Advisor is someone who never has enough space for food in their fridge or every glass of wine is a blind tasting. Are you ready to uncork some fun and pour out good vibes? Welcome to the Wine Advisor role, where enthusiasm and a love for all things grape are the only prerequisites!
No need to be a sommelier or to know your Merlot from your Malbec—just bring your passion for connecting with people and spreading the joy of wine!
Main Duties & Responsibilities of the Role in syntony with our values:
Adventure:
- Promote the importance of the Vagabond experience to employees
- Guide guests through the Vagabond experience by answering questions and offering help when needed
- Think as a radical and act as a disruptor in the wine industry to help Vagabond stand out from other wine bars in London
- Act as a brand ambassador and builds relationships and reputation in the surrounding area
- The occasional slow-motion, flying kick during a montage will be required for team motivation
Opportunity:
- Develop an intimate knowledge of our wine offerings, becoming a trusted source for recommendations and advice
- Elevate the dining experience by suggesting perfect pairings complementing our food offering
- Advising and upselling on our products
- Recommend wines, curate moments, foster connections, and transform casual sippers into enthusiastic connoisseurs
Connection:
- Interacting with & guiding our guests
- Translate your passion for wine into contagious enthusiasm, creating a welcoming atmosphere
- Entertaining both guests and other team members
- Informing guests of menu recommendations and taking their food order
- Checking if guests are satisfied on a regular basis
- Educating guests on who Vagabond is and what we are about
Expertise
- Serving drinks & food to tables
- Clearing tables and keeping the venue clean
- Maintaining our machines and ensuring smooth service throughout
- Effectively dealing with any guest concerns and involving management when necessary
- Tidying and cleaning the dining area after closing time and cashing up
- Receive and store wine deliveries
- Ensuring our wine machines are stocked and clean
- Maintain satisfactory standards of performance at work
- Comply with all reasonable management instructions
- Co-operate fully with your colleagues and with management
- Ensure the maintenance of acceptable standards of politeness
- Take all necessary steps to safeguard Vagabond's public image and preserve positive relationships with all persons and organisations connected to Vagabond
- Ensure that you behave in a way that does not constitute unlawful discrimination
- Comply with Vagabond's operating Policies and Procedures
- Being a total legend
Health & Safety Duties
- Ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities. Acknowledge and accept personal responsibility for your own safety, as well as the safety of your team.
- Ensure that the Vagabond safety image is reflected positively through your actions.
- Manage all safety procedures and reporting to a consistently high standard while ensuring all team members are suitably trained to perform their roles in a safe environment.
THE CANDIDATE
Personal Characteristics & Requirements for the role:
- Excellent attitude and genuine passion for the brand and what they do
- Able to build strong relationships with those they work with across the venue and wider business
- Responds positively to constructive feedback
- Resilient, optimistic, and positively embraces change
- Takes pride in everything they do
- Excellent written and verbal communication
- Continually looks at ways to learn for self and team
- Listens and takes on board the ideas of others, and actively contributes their own
- Not afraid to have a difficult conversation when required
- Able to challenge the status quo as required to get things done
- Excellent customer skills so that clients feel special and have a memorable experience
- Stamina to withstand the long hours on their feet
- The ability to maintain a calm composure when things get busy
- Basic computer literacy to be able to work on a point-of-sale system
- A good memory for orders
- Good multi-tasking skills to provide excellent service to multiple clients simultaneously
- Presentable appearance and good hygiene
OTHER INFORMATION
What we can offer you:
- £950 to spend on your mental and physical wellbeing every year
- A benefits package like no other, including half price cinema tickets, discounted holidays, shopping and gym memberships
- Free meals on every shift you work
- 8 face to face counselling sessions a year
- Training and development within a structured career path, with 100's of online and classroom lead courses
- 50% off all our wines, spirits, cocktails, food and beer
- Employee assistance programme including opportunity to facetime a GP 7 days a week
- Opportunity to grow and progress your career with hundreds of training courses
- Trips abroad to wineries and vineyards!
Every successful Wine Advisor candidate will have the opportunity to take WSET Levels 1 & 2 in the course of their training, totally funded by us, and our highly developed training platform helps ensure you are always learning and developing new skills
