Workplace Services Supervisor (DLWS)

Job Introduction

We are looking for an experienced Workplace Services Supervisor to join our team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in supporting the management team with delivering the Workplace Services Experience in accordance with and to the standards required by Compass and the client.

We have a fantastic relationship with everyone on site and we are the leading relationship builders. The Workplace Services Supervisor is primarily responsible for supporting with the overall efficient and effective building management for Compass and MITIE, auditing, team engagement and escalation of all urgent works and complaints and providing great quality of service.

This is a permanent role, 40 hours per week, Monday to Friday with shift patterns between 7 AM to 7 PM. Overtime may be required on occasion for events out of these hours.

Role Responsibility

• Taking ownership of the requirements of the teams working on their delegated floors
• Supporting the LWSM by ensuring the working floors operate smoothly
• Ensuring the Workplace Services Ambassadors provide an effective and consistent level of service to staff on all floors
• Supporting the health and wellbeing of the workforce while fostering relationships and building the workplace community
• Monitoring, managing and supporting space utilisation within the London Campus
• Implementing company policies to comply with all legislation, including H&S and Environmental policies
• Demonstrating positive behavioural style of being polite, positive, helpful, and leading by example
• Building strong relationships with key stakeholders and collaborating with various departments, i.e. events/hospitality, housekeeping, engineering teams for the smooth day-to-day operations

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be passionate about delivering high standard service and going the extra mile
• Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
• Display excellent personal presentation, interpersonal skills and the ability to positively influence business decisions
• Have an up-beat personality with integrity and a can-do attitude
• Be proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
• Take responsibility for their contribution to the team and will enjoy managing their own tasks according to set deadlines
• Have proven people management skills, relevant experience of customer and client services delivery and effectively managing successful teams
• Have the ability to “think outside the box” and will always look for innovative ways to improve efficiencies within an office environment to enhance customer service

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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