Workplace Team Memeber

Workplace Team Member

Location: Newcastle

Hours of work: 40

Contract Type: Permanent

As a Workplace Team Member, you will play a crucial role in fostering a culture of placemaking excellence, serving as a key ambassador for our client in delivering exceptional workplace experiences.

Job Description

Working alongside our workplace experience team, you will actively seek out opportunities to enhance onsite service experiences and implement new initiatives aligned with contract KPIs.

​This role offers an exciting opportunity to join a growing team dedicated to driving service standards and further enriching the workplace environment.

​Your contributions will be instrumental in building upon our already excellent workplace offerings, ensuring that every touchpoint along the customer journey leaves a lasting impression of quality and satisfaction.

​If you are able to create exceptional workplace experiences and thrive in a collaborative environment, we welcome you to apply today.

Key Responsibilities

• Work as part of the Workplace Team – deputising for the Workplace Lead, providing seamless and effective delivery of all customer-facing service lines to include; meeting room and visitor management, Reception Desk, Hospitality, Housekeeping, Email Management and Events
• Assisting Workplace Lead in driving the workplace forward through supporting additional day to day operational duties
• Engage with all key stakeholders to ensure a collaborative and efficient and swift response to all service requests
• Manage food consumables (such as the snacking programme) and stock levels
• Effectively deal with all client requests and enquiries exceeding expectations in all areas of the operations
• As a brand ambassador for our client, you will be responsible in ensuring that all client site procedures and standards are met
• Coordination of all queries and helpdesk tickets from the customer, ensuring all actions are tracked, distributed and closed off within a timely manor

Professional and Personal Competencies/Qualifications

• Can adapt to different working environments and manages time efficiently to drive a greater workplace
• A team player who supports in driving collaboration for both the onsite team and the customer
• Knowledge in hospitality and event coordination
• Relevant corporate/hospitality/customer service experience
• Ideally have experience working with systems (e.g. MS Office)
• Excellent communication skills
• Excellent customer service skills