Works Programmer - Req24388

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centres and Children’s Homes across the Authority.

As a Works Programmer you will:

• Allocate work to trade operatives and sub-contractors including ordering of materials, plant and equipment as requested. 
• Organise and distribute standby rota’s for out of hours service provision and make changes where necessary. 
• Ensure that operatives are achieving required levels of productivity and support team leaders and managers in improving performance through activities including but not limited to monitoring and reporting.
• To assist with the investigating and resolving of complaints regarding the service in accordance with the Councils Complaints Policy.
• To administer the invoicing & application for payment process in line with service area processes and via relevant systems e.g., Connect, PSTeam, Civica, CAP, FMS etc.

About the Role:

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service. Examples of the type of work involved:

• Undertake ordering of materials, plant and equipment as requested. 
• To undertake administrative duties in relation to obtaining quotations where needed, passing information to sub-contractors and managers where necessary. 
• Monitor performance and provide information to Departmental Managers when required utilising relevant methods e.g., Connect Dashboards.
• To assist with the investigating and resolving of complaints regarding the service in accordance with the Councils Complaints Policy. 
• Ensure appropriate safeguarding reporting procedures are adhered to.

In addition, ideally you will have a proven track record of working as part of a dedicated team and be effective in managing competing priorities and workloads, responding quickly and appropriately to changing needs and be able to demonstrate excellent organisation and influencing skills. Our teams are proactive, highly skilled, self-motivated, and actively seek opportunities to deliver. 

What we offer you: 

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements.
• a clear career pathway and continuing professional development opportunities.
• a range of staff benefits to help you boost your wellbeing and make your money go further.

For more information about our benefits please see the benefits section of our jobs page. www.leeds.gov.uk/jobs

How to apply

Apply for this job online. Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. 

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period. 

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK  - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

 

Job Description

Job Purpose: To ensure the effective scheduling of resources to deliver safe, high-quality services with a drive to achieve results right first time, customer satisfaction and maximise productivity.  The Works Programmer will support one of the Business Units within Leeds Building Services and may be required to work flexibly.

Responsibilities

• Allocate work to trade operatives and sub-contractors ensuring work is carried out effectively and efficiently in line with service standards, targets, and priorities (KPI’s).
• To action works appropriately. Including raising, varying, and planning of work relevant to service area utilising a variety of means including system job loaders. 
• Ensure that operatives are achieving required levels of productivity and support team leaders and managers in improving performance through activities including but not limited to monitoring and reporting.
• To administer the invoicing & application for payment process in line with service area processes and via relevant systems e.g., Connect, PSTeam, Civica, CAP, FMS etc.
• Use all relevant IT systems in line with agreed processes e.g., Connect.
• To liaise with other programmers and team leaders to ensure the most effective use of materials, workforce and sub-contractors continually driving a value for money, customer focussed service. 
• To organise and distribute standby rota’s for out of hours service provision and make changes where necessary.
• Undertake ordering of materials, plant and equipment as requested. 
• To undertake administrative duties in relation to obtaining quotations where needed, passing information to sub-contractors and managers where necessary.
• Monitor performance and provide information to Departmental Managers when required utilising relevant methods e.g., Connect Dashboards.
• To assist with the investigating and resolving of complaints regarding the service in accordance with the Councils Complaints Policy. 
• Ensure appropriate safeguarding reporting procedures are adhered to.
• Ensuring that relevant H&S information is considered when scheduling work e.g., UDC’s.
• Ensure that work is delivered in line with Business Continuity and risk management procedures in place in Leeds Building Services.
• To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.
• To effectively liaise with customers, clients, and external stakeholders to ensure all repair related issues are identified and any specific requirements are adhered to.  Ensuring an efficient programming service is offered to improve customer satisfaction.
• To work flexibly across the Leeds Building Service to respond to Service priorities as needed. To be flexible and adaptable to change to assist by undertaking duties as required commensurate to grade.  
• To participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills including attending and contributing to regular toolbox talk with operatives and supervisors.
• Maintain a high level of personal effectiveness and uphold and promote the name and reputation of Leeds City Council and operate in accordance with the Leeds City Council code of Conduct.
• To ensure effective positive and open relationships with staff and trade union representatives in the working environment supporting people to feel motivated and engaged in the values, vision, and direction of the service.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the standards and equal opportunities of Leeds City Council promoting the values of the Council through appropriate behaviour and professionalism.
• To contribute to workforce planning and support change management activities including organisational development as required.
• To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• To work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of Leeds City Council by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., health, safety and security, confidentiality and data protection reporting all concerns to an appropriate person.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures and making sure the individual/s involved understand it is unacceptable.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications:

No specific qualifications are required for this role although the post-holder must have excellent IT and organisational skills with the ability to schedule resources effectively to maximise productivity and commercialisation of LBS.

Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills Required

• Able to schedule resources effectively to maximise productivity and commercialisation of LBS.
• Excellent IT and organisational skills.
• Able to provide effective direction and coordination regarding resources, workloads, processes, and projects.
• Able to monitor performance effectively. 
• Able to develop productive working relationships that command respect, trust, and confidence with ability to resolve potential conflict and to gain cooperation and trust.
• Ability to request and interpret asbestos surveys, arrange removals, and ensure effective communication to Customers and External Organisations.
• Ability to communicate effectively with customers, staff, contractors, and Elected Members face to face, over the phone and in writing.
• Ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.
• Able to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines.
• Able to work across service boundaries to achieve objectives and outcomes.
• Able to use initiative to develop solutions to complex issues/problems to ensure effective service delivery.
• Able to work flexibly across different work locations and areas as appropriate.  

Knowledge Required

• Of the role of Elected Members within the Council and the community.
• Of the diverse needs of communities and neighbourhoods.
• Understanding of and commitment to equality and diversity in terms of both employment and service delivery.
• Of Council values and a commitment to embed them into ways of working.
• An awareness of Asbestos related issues, responsibilities and property types and asbestos locations throughout our housing stock.
• An awareness of health and safety policies and procedures e.g., working at height, lone working, manual handling, CF50, HZ1. 

Experience Required

• Experience of programming/scheduling resources in an operational environment. 
• Experience of using IT programming/scheduling tools.
• Of reporting to and working effectively with a range of colleagues and partners.
• Of carrying out training or briefing sessions to staff/colleagues and partners.
• Of co-ordinating staff to achieve objectives and outcomes.

Essential Behavioural & Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities. 
• Flexible and adaptable to change to assist other services as required commensurate to grade. 
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council. 
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements: It is desirable that the Candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge Required

• An understanding of landlord legislation with particular emphasis on repair and maintenance obligations, including but not limited to Disrepair and Right to Repair legislation.
• An awareness of the Councils financial and procurement regulations.
• An awareness of the Councils complaints procedure.

Experience Required

• Of working within a service area relevant to the post.
• Of problem solving, individually and in a group setting.
• Of responding to compliments and complaints

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