AddressFull Time Workshop Administrator, EAW
(12 month FTC, Full time)
MAIN PURPOSE
As a Workshop Administrator, you will report to the Workshop Manager and support both the Workshop Manager and Workshop Coordinator.
Your main responsibility will be to manage the full administrative process of repairs sent to the workshop, ensuring at each step: accuracy of data, compliance with Maison guidelines and policies and alignment with initial client request. You will also be supporting on other administrative tasks related to the overall functioning of the workshop. Your attention to detail, system literacy and overall efficiency will be instrumental to maintaining a high level of service within the workshop for your boutique partners and in an objective to meet client expectations.
KEY RESPONSIBILITIES
Main responsibility: Administration of Repair Orders
- Mastering all repair steps in accordance with the Maison guidelines and strict SAP process, always keeping the end client in mind
- Product & reference check at reception
- Registration of service order with all necessary information for technicians
- Cost Estimates according to service policies of the Maison
- Quality Control vs. Maison standards and Boutique/Client initial request
- Invoicing
- Transfer back including all relevant information
- Beyond admin steps, daily maintenance of SAP to ensure all flows are correct
- Ensuring clear communications with all partners as necessary: boutiques, CJI, subcontractors, office CS team
- Implementing changes in policies as requested by the Maison
- Assisting on monitoring repair stock Control of metal / Spare Parts / precious stones
Other Key responsibilities
- Reporting and getting resolution on SAP issues
- Assisting on the production process monitoring as necessary
- Assisting on vendors administration
- Creation of Vendors
- Creation of Purchase orders
- Validation of invoices from outside subcontractors
- Helping with various office management duties as requested by management
- Maintain a clear and tidy area to ensure quality and security, adhere to Health and Safety regulations and raise any potential hazards or risks to Management
Personal skills
The successful candidate will have the following personal qualities:
- Accurate with strong attention to detail
- Efficient and organized with Good time management skills
- Numerate and at ease with system processes; SAP knowledge is a strong plus.
- Approachable and reliable
- Able to work under pressure
- Customer Focused
- Common sense and initiative
