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Form of workOcean BMW & MINI Falmouth is looking for a Workshop Controller to lead our team of Technicians in our workshop.
Your role
As a Workshop Controller for Ocean, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.
- Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
- Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.
- Working with colleagues and other departments to ensure a seamless service for customers.
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
- Providing estimates for servicing and repairs and setting timescales.
- Assisting technicians with technical challenges and finding the right outcome.
- Accurately recording technician time and writing technical reports and recommendations.
Your profile
- Relevant experience in the automotive industry, including previous workshop control or technician roles.
- High levels of organisation and accuracy.
- Strong IT skills.
- Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.
- The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
- Ability to create more work opportunities and sales in an honest and compliant manner.
Rewards
Your hard work will be rewarded an earning potential of up to £45,000, company pension, 22 days paid holiday per year plus bank holidays, a car purchase scheme together with training at the state-of-the-art BMW Academy.
