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SalaryBMW Swindon is looking to appoint an organised, enthusiastic, Workshop Controller to lead our team of Technicians in our workshop. This would be a great opportunity for a Vehicle Technician with leadership experience who is looking to take the next step of their career, or an already established Workshop Controller who is looking for a new challenge.
Reporting to the Aftersales Manager, the main job function consists of:
- Demonstrating excellent leadership and communication skills
- Mentoring and developing our team of Technicians to ensure they are meeting all aspects of the BMW certification programme and their own personal development.
- Responsibility for the quality of Technician output, ensuring we are maximising productivities, efficiencies and profitability.
- Carry out monthly performance reviews providing feedback and support.
- Managing and delegating the workload ensuring efficient running of the workshop.
- Providing clear lines of communication between workshop and service advisors to ensure our customers’ expectations are prioritised.
- Ensuring all aspects of Health and Safety are maintained in the Workshop.
- Ensuring our workshop facilities and standards are maintained.
The individual should be proactive, process driven and committed to meet the high quality of work expected from our customers and brand, whilst managing a busy professional team. The successful candidate will have the ability to quickly prioritise and make decisions employing their excellent communication skills, in both verbal and written communication.
The ideal candidate will need to have a proven track record in running an efficient workshop environment as a Workshop Controller. Whilst this is preferred it is not essential, as we would also consider applications from experienced technicians who have demonstrated strong supervisory skills in their previous role and are looking to make the next step in their career.
We need someone with the ability to work in a high-pressured environment who has fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time fix for every repair.
If you would like to be considered for this exciting role, please apply today.
EXPLORE LOCATION
BMW Swindon is located in Rushey Park and accessible from the A3102 in Swindon. The closest Motorway Junction is Junction 16 of the M4 and the dealership is commutable from Chippenham, Cricklade, Malmsbury, and Farringdon.
After becoming an official BMW partner in 1968, Dick Lovett has the longest standing relationship with BMW in the UK. Dick Lovett is widely known in the Swindon area where we have seven Dick Lovett dealerships and facilities, and a strong reputation as a family-owned and run company.
EXPLORE TEAM
Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
