Workshop Controller Job In Epsom

Workshop Controller Required in the Epsom, Surrey Area

• Salary: £40,000 Basic + £4k OTE 
• Hours: 45 hours per week Monday - Friday + Saturday mornings on a rota paid as overtime 

We are currently working with a well-established Motor Trade Dealership who have been operating in the local area for 40 years representing their manufacturer. Our client has won various Automotive industry awards such as Retailer of the Year as well as countless manufacturer specific awards. Join the winning team today! This client has an excellent reputation with employees, customers and stakeholders all around. Our client operates on three core pillars of Trust, Care and Quality which is what they promote from Drivers, Valetor all the way up to Managers and Directors.  
They are seeking an Experienced Automotive Workshop Controller who has at least 2 years' experience within a Main Dealership, or similar environment, to join and support the work of their Senior Management Team. This is a crucial Workshop Controller role to the success of the business, as such, the rewards and benefits they offer set them apart from other dealership in their local area. 
Some of the perks within this Workshop Controller Role are as follows: 

• Working in a professional, Prestige Dealership environment 
• Training; not only will you receive training from your Management team but you will be put through industry recognised training, which will make you even better at your job 
• Career Development; our Client loves ambitious people, so if you feel like you have more to offer and you want to progress your career this job is the perfect job for you
• Excellent working environment; not only does our client strive to make ensure the working place is an enjoyable one, they also organise plenty of social events for their employees. 
• Up to 33 days holiday per year (inclusive of bank holidays)
• Employer Pension contribution
• Life Assurance 
• Car retail purchase schemes offered
• Childcare Vouchers + much, much more! 

This is an exciting opportunity for an Experienced Workshop Controller to join a company that is committed to ensuring their staff enjoy their working day. They reward highly and put their employees at the forefront of all they do.
Within this Workshop Controller role your typical duties will include: 

• To calculate and manage the effective use of workshop resources.
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Plan the distribution of work amongst the team utilising available skills
• Identify individual training and development needs.
• Manage liaison between workshop and service reception on customer vehicle progress.
• Manage workshop standards in accordance with company requirements.
• Resolve customer issues in line with manufacturer standard and customer expectations.
• Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job
• To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To hand over and receive back any loan vehicle according to the published procedure.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
• Ensure that all internal and external customers receive excellent levels
• Ensure that the department helps to promote services offered by other departments within the dealership.
• Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team
• You will be required in some instances to cover other departments due to absence or workload so must be prepared and able to adapt and diversify in accordance with the office/workplace dynamic.

We would love to hear from experienced Workshop Controllers, be that those more junior to the trade or those who have started their progression journey to Senior Management. What's important to our client is the ability and want to provide exceptional service to your team of Vehicle Technicians, MOT Testers and drivers whilst being proactive while working withing the aftersales management team. 
If you would like more information about this Workshop Controller Vacancy or you would like to find out about other Automotive jobs in Epsom please contact Alex Perrin at Perfect Placement today! He helps people find new automotive jobs. 
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.