Workshop Manager: Harwoods Jaguar Land Rover

Job Purpose

The role of the Workshop Manager is to:

• Manage the process of optimising workshop resources to meet agreed departmental budgets.

• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

Key Responsibilities

• Calculate and manage the effective use of workshop resources for the business.
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Plan the distribution of work amongst the team utilising available skills mix.
• Identify individual training and development needs.
• Manage liaison between workshop and service reception on customer vehicle progress.
• Manage workshop standards in accordance with brand standards requirements.
• Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.
• Maintain and develop own skills and technical knowledge.
• Maintain safe working practices and abide by the working rules and standards of the business.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

• Proof of Right to Work in the UK.

Experience

Desirable

• Relevant manufacturer experience.

Skills & Knowledge

Essential

• Full UK driving licence.
• Smart appearance.
• Competency in numeracy, literacy and IT.