Workshop Manager/Controller

Daniel Owen are pleased to be working with a large key player within the south for all things vehicle servicing, based in Salisbury, Wiltshire we are looking for Workshop Managers/Controllers to join and oversee a team of experienced and motivated technicians.

Responsibilities:

• Operational Management:

  Supervise and coordinate daily activities within the automotive workshop.
• Develop and implement efficient workflow processes to optimize productivity and meet service deadlines.
• Oversee vehicle diagnosis, repair, and maintenance processes, ensuring adherence to quality standards.

• Team Leadership:

  Lead, mentor, and motivate a team of automotive technicians and support staff.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skill development.
• Foster a positive and collaborative work environment that promotes teamwork and continuous improvement.

• Customer Service:

  Interact with customers to understand their automotive service needs and provide clear explanations of required repairs and associated costs.
• Address customer inquiries and concerns promptly, ensuring a high level of customer satisfaction.
• Implement customer service initiatives to enhance the overall customer experience.

• Inventory and Resource Management:

  Manage inventory levels, order parts, and maintain relationships with suppliers to ensure timely availability of required materials.
• Monitor and control workshop expenses, keeping costs within budgetary constraints.
• Optimize the utilization of equipment and resources to maximize efficiency.

• Quality Assurance:

  Enforce quality control measures to ensure all automotive repairs meet or exceed industry standards.
• Implement and monitor safety protocols to create a secure working environment for both employees and customers.

Requirements:

• Proven experience as an Automotive Workshop Manager or a similar role.
• In-depth knowledge of automotive systems, diagnostics, and repair techniques.
• Strong leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Customer-focused mindset with effective communication skills.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Familiarity with automotive industry trends and technologies.
• Technical background in automotive repair is preferred.
• Relevant certifications or qualifications in automotive management or a related field.

If interested, please apply today with your most updated version of your CV.