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An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our Into Work Advice Service Team.
Into Work Advice Service provides employment support for people across Cardiff. We have many bespoke projects specifically aimed at 16-24 year olds, giving them the advice, guidance and support required to successfully transition into employment or training.
About the job
The post will be based in the Butetown, Grangetown and Riverside areas of Cardiff as part of the Communities For Work Plus Project.
The project will target unemployed and economically inactive customers, aged 16-24 years old, to help them overcome complex barriers to employment.
We are looking for someone who can demonstrate an understanding of the issues faced by customers; and possess the ability to help the customers enter employment.
The hours and days of work are flexible, with some rota duties required.
What We Are Looking For From You
You will have experience of working with young people on a face to face basis and a commitment to providing a high quality customer service.
You will have good communication and IT skills, and the ability to resolve disputes in a positive and constructive manner.
You will work well in a team and have a flexible approach to engagement.
You will understand the issues young people may have; and will have a caring and empathetic approach when providing employment support.
A working knowledge and experience of the local area would be advantageous.
Additional information
The post is temporary until 31/03/2025.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
The post is subject to a Disclosure and Barring Service Enhanced check.
Evening and/or weekend working may be required.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Martin Kayongo (martin.kayongo@cardiff.gov.uk).
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO03510
