1st / 2nd Line Systems Engineer

1st / 2nd Line Systems Engineer

Location: Uckfield, East Sussex – Office based

Salary: GBP25k – GBP30k

Are you an experienced 1st line Support Engineer, perhaps with some 2nd Line experience?

Are you looking for progression to a 2nd Line role, with long–term goals set towards 3rd line, all while being supported by a forward–thinking company?

Look no further.

About the Role:

• Engage with clients offering system administration and continuous IT support.
• Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details.
• Independently manage your workload and thrive as a vital member of our team.
• Post–probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided.

Why Join Us?

Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business.

Key Duties:

• Deliver both remote and on–site premium customer support.
• Promptly diagnose and rectify faults.
• Collaborate with partners and third–party companies to tackle challenges.
• Efficiently troubleshoot technical issues and uphold awareness of company policies.

Essential Technical Skills:

• Microsoft Windows (all versions) experience to a high level.
• Active Directory (both on premises and Azure).
• Windows Server Environment 2016 and upward.
• Hyper–V virtualisation
• Microsoft 365 – including deployment and Intune/MDM
• Azure AD Connect.
• Backups (various and ability to use different applications).
• Networking – design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI)
• Router maintenance – wireless configuration and troubleshooting.
• PowerShell to a competent level including Azure modules.
• VPN Troubleshooting and administration.
• DNS troubleshooting and administration.

Desired Technical Experience:

• Datto BCDR
• Datto Autotask
• Datto RMM
• Azure Virtual Server creation/management
• Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays.

Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.