1St Line Engineer

Here at SecureCloud+ we are looking for a 1^stLine Engineer to join our growing dynamic team at the forefront of technological innovation within the defence and security sectors. As a 1^stLine Engineer, you'll play a crucial role in maintaining operational excellence and supporting live operational systems.

As the successful candidate you will be SC cleared or be willing to undertake SC clearance

Key Responsibilities:

• To provide first-line technical customer service support to our clients, addressing hardware and software issues promptly and effectively.
• To respond to service requests and incidents, troubleshooting technical problems and escalating issues when necessary to ensure timely resolution.
• Log and manage all incidents via the Service Management Tool.
• Perform system monitoring, activities ensuring the stability and security of IT infrastructure within our system environments.
• Collaborate closely with internal teams and external stakeholders to deliver exceptional service and support in alignment with client requirements.
• Provide customers with timely updates to their cases in line with Service Level Agreements.
• Document processes, procedures, and troubleshooting steps to facilitate knowledge sharing and continuous improvement initiatives.

Do you have:

• A Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Previous experience in a technical support role, ideally within the defence or government sector.
• Proficiency in troubleshooting hardware, software, and network issues across a variety of platforms and technologies.
• Strong knowledge of ITIL framework and service management principles.
• Excellent communication skills with the ability to interact professionally with clients and team members.
• Flexibility and adaptability to work in a fast-paced environment with a commitment to meeting deadlines and exceeding client expectations.
• An awareness of Windows 10, Windows Server, VMware, Skype for Business, Office 365, McAfee and Sophos Anti-Virus; and Dell & Lenovo Laptops.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement within a dynamic and growing organization.
• Exposure to cutting-edge technologies and projects within the defence sector.
• Collaborative and inclusive work environment that values diversity and innovation.
• Contribution to meaningful projects that support national security and defence initiatives.

If you are passionate about technology and eager to make a difference in the defence sector, we encourage you to apply and become part of our dedicated team. Join us in shaping the future of IT services within defence environments. Apply now to embark on a rewarding career journey with us!