1St Line It Service Desk Analyst

1st Line IT Service Desk Analyst - Burton, Staffordshire

Service Desk / Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, Supporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones.

On site 5 x per week on Burton upon Trent, Staffordshire

£24,000pa + Benefits - Permanent Role | Full Time

This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line Service Support Analyst to deliver 1st class IT Service Desk Support Service to a UK wide clientele.

Key / Personally Attributes:

• Excellent Communication skills
• Polite & Courteous
• Enthusiastic
• High-Level of Service Ethic

Your Responsibilities will include:

• Act as a first point of contact for all internal customers regarding IT issues and queries.
• Logging all requests and incidents within the ITSM helpdesk system ensuring
• Ensuring SLA's are met by responding to and resolving tickets in a timely manner.
• Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner
• Provide a professional and high-quality customer support service adhering to service management principles
• Remote and in person support using windows administration and mobile device management tools.
• Administration and support of solutions such as Active Directory, Office365, D365, Outlook and Exchange
• Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues
• Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation / assignment in accordance with security policies and procedures
• Installation and support of software

Call Experis IT today on 0121 712 8715