1St/2Nd Line Engineer

We are currently seeking a 1st / 2nd Line IT Support Engineer for a Luxury Goods company. You will be responsible for responding to relevant support requests. This is an onsite 6 month contract with the chances of being made permanent.

As a 1st / 2nd Line IT Support Engineer, you will be tasked with the following:

· Supporting and maintaining MS Server/Desktops and MS Exchange

· Answer incoming helpdesk calls and emails and log these as tickets.

· Setting up new users and disabling expired accounts in accordance with HR requirements

· Diagnosing and resolving technical issue

· Monitoring network infrastructure, identifying issues and resulting fixes

· Provide telephone and to solve customer problems/requests.

The key things we’re looking for from our 1st / 2nd Line IT Support Engineer:

· Provide telephone and/or remote support to solve customer problems/requests.

• Supporting Microsoft Office 2010 or 2013 / 2016 / Office 365

• Proven experience in installing & configuring & supporting Windows 10 (and Windows 7)

• Ability to understand IP networks and debugging of network problems.

• Experienced to understand basic Routers and Firewalls.

If this role as a 1st / 2nd Line IT Support Engineer is of interest to you, please apply now and/or contact Farah at farah @ tttechrec . com. We can schedule a call from there!