1St/2Nd Line Helpdesk Technician

Service Desk Engineer (1st/2nd Line)

Role - Service Desk Engineer (1st/2nd Line)
Location - Harrogate
Salary - 28,000 DOE

My client, an award-winning Managed Service Provider based in Harrogate, is looking for a Service Desk Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated.

Key Responsibilities and Duties:

Log and process support tasks from all sources: calls, emails, and tickets
Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.
Talking to clients and computer users to determine the nature of any problems they encounter.
Solving password problems
Responding to breakdowns
Investigating, diagnosing, and solving computer software and hardware faults
Repairing equipment and replacing parts
Obtain replacement or specialist components, fixtures, or fittings.
Prepare equipment for installation.
Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but
will often require an on-site presence.
Undertake scheduled maintenance upgrades.
Set up accounts for customers, ensuring their teams know how to log in.

Technical Skills:

All current and recently retired Window Windows Desktop Environments
Virtualisation technologies - VMWare / Hyper-V
MS Office 365 administration
Active Directory, Group Policy, Azure AD
MDM (Mobile Device Management)
Backup technologies including (Tape / Disk / Cloud)
Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.
VOIP Telephony Systems configuration and administration.
Asset Management

Experience in the following would be beneficial, though not essential:

Active Directory
Windows OS
VMWare
Hyper V
Office 365
Azure
InTune
Networking

Company Benefits:

Paid for Training Plans and Qualifications
Company Sick Pay
Social Events
Generous Holiday Allowance
Fantastic Pension Plan

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!