28742 - Technical Support Officer

We have a fantastic opportunity for an experienced and motivated Technical Support Officer to join our Joint Programme Office. You will provide essential operational support to enable the delivery of Safety and Environmental regulation of the UK Nuclear New Build (NNB) programme.
As the Technical Support Officer, you will support the team in:
• Management and organisation of meetings between Potential Developers, Reactor designer’s and Regulators:
• Ensuring meetings are scheduled, with all information accurately tracked.
• Following up queries from Developer Interface Offices
• Provide a secretariat role at key Programme / Project meetings on an ad-hoc basis; ensuring key actions, contact records and decisions are recorded, ensuring all papers and briefing packs are prepared (as necessary).
• Management of key project management tools:
• Input and analysis of data, maintenance of project Dashboards, Risk Registers, Progress Reports
• Assist in producing quality management information from spreadsheets.
• Processing Regulatory information:
• Ensuring that information flows seamlessly between regulators
• Processing information whilst ensuring it is saved in accordance with Records Management policy.
• Ensuring that data logs are maintained to provide an audit trail.
You will be required to work from the Office for Nuclear Regulations (ONR) Headquarters at Redgrave Court, Bootle, Merseyside for 2 days per week.
It is anticipated that this role may also require some national travel, with occasional overnight stays away from home.
Responding to incidents is a central part of what we do. You’ll have the option to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training will be available to support you with your incident role should you choose to have one.
The team
The Joint Programme Office (JPO) is comprised of Environment Agency and Office for Nuclear Regulation (ONR) staff and is based in Bootle Merseyside.
The JPO provides effective and efficient business support to Nuclear New Build projects, which includes assessing new nuclear reactor designs as part of Generic Design Assessment; and delivery of the required environmental permits and safety licenses that enable construction and operation of proposed new nuclear power stations.
Experience/skills required
We are looking for a motivated and experienced individual who can work well, either on their own or as part of a team.
The successful candidate should have experience of working in a busy environment and be able to demonstrate an ability to deliver results whilst under pressure, the need for excellent organisation skills is therefore essential. NNB is a high-profile work area that interfaces with a broad range of internal and external customer and stakeholders’ groups, so strong communication skills, both written and verbal are needed. The Joint Programme Office utilise multiple IT systems, therefore fluency of IT skills encompassing O365 applications will be essential.
Full on the job training will be provided and your career development will be fully supported. The Environment Agency provide excellent learning and development opportunities.
This post has been mapped to the Environment Agency’s Business Service Grade 3 (BS03) job family.