2Nd / 3Rd Line Support Technician

Do you have 2nd / 3rd Line Support Technician experience, and are you seeking a new job in Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 2nd/3rd Line Support Technician, and the role comes with an excellent salary £30k-£32k and benefits package.

The working hours are Mon – Fri, a 37.5-hour week. There is free parking onsite, and the train station and central bus station are easily accessible.

As a 2nd and 3rd Line Support Technician, you will provide 2nd/3rd Line service desk support to our customers, assisting them with hardware and software problems via phone, email and in person within the organisation'sEPoS environment.

If you were already in this Line Support role, here are some of the areas you would have been working in this week:

• Troubleshooting network connectivity in a LAN/WAN environment
• Managing work queues and prioritising calls, re-assigning work where and when necessary to ensure compliance with SLAs
• Diagnosing and quickly resolving a wide range of EPoS, Windows, and networking problems

To apply for this 2nd / 3rd Line Support Technician role, your soft skills, expertise and experience should include:

• A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment
• The ability to work to and meet deadlines
• Sound understanding of EPoS operations and business-related processes and procedures
• Understanding of server/client setups and TCP/IP Networking principles for troubleshooting purpose
• Experience in using VNC and other remote access tools
• Excellent technical knowledge of PCs and desktop hardware

As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team.

We'd love you to apply for this full-time 2nd / 3rd Line Support Technician position in Fareham, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today.

Deerfoot IT Resources Ltd is one of the UK’s leading IT Recruitment Agencies, trusted by many of the UK’s leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (1070906). Deerfoot is also climate-positive in partnership with Ecologi.