2Nd Line Engineer

Look at this! Genuine opportunity for either a very experienced 1st Line Engineer Windows 10 experience who is seeking to move into 2nd Line, OR a 2nd Line Desktop Engineer who wants a complex and exciting IT environment. Your experience must cover hardware and software support.

Please note, the successful candidate must be eligible for and willing to undergo an advanced security clearance process.

Office based in Salisbury.

What you'll be doing:

• First-line and Second-line software and hardware support (PC’s, laptops, peripherals, printers)
• Build, configure and troubleshoot desktop and laptop systems Respond to incident requests, internal works orders and other queries assigned via the Service Management tool
• Resolve daily issues that impact the sites, teams and users
• Install, configure and maintain network printers
• Installing and supporting remote access connections
• Installation of encryption software and carrying out the challenge / response process
• Adding users to Active Directory software groups

What you’ll bring:

• Desktop experience at a second-line level in a complex IT support environment
• Windows 10 and Microsoft applications, Office 2010/2013, SharePoint 2010/2013, Outlook 2010/2013
• Understanding of Thin Client environments
• Knowledge of Citrix and VMWare
• Knowledge of LAN/WAN technologies, systems management and monitoring tools
• Experience in a customer focused environment
• Able to optimally fix applications/hardware
• ITIL Awareness

It would be great if you had:

• Knowledge of SysTrack
• ITIL Foundation
• Knowledge of using Sysinternals Tools, including Procmon

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Salisbury
Security Clearance Level: DV
Internal Recruiter: Jane
Salary: £30K to £34K
25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.