2Nd Line Engineer

2nd Line IT Support Engineer

My client, an established Manged Service Provider based in Peterborough, are looking for a 2nd Line Engineer to join their rapidly growing team. As a 2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Salary: Up to £40,000

Duties:

• Provide remote support to clients, troubleshooting software issues via telephone and email
• Checking and resolving backup issues
• Building and deploying workstations and servers
• Documenting procedures
• Email and data migrations
• Implementing VoIP services
• Escalating IT issues to the appropriate senior personnel when necessary.
• Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
• Networking
• Hardware replacements

Key skills:

• Office 365
• Active Directory
• Windows Server 2008, 2012, 2016, 2019, 2022
• Familiarity with networking concepts (VLANs, DNS, DHCP, TCP/IP)
• Cloud based services
• Hyper-V
• Azure
• WatchGuard firewall

If you are a highly skilled 2nd Line Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key words: IT Support, IT Analyst, Senior IT Support, 1st Line Support, 2nd Line Support, Senior IT Analyst, IT Consultant, Senior IT Consultant

Locations: Cambridgeshire, Cambridge, Peterborough, Stamford, Bourne, Spalding, Huntingdon, Corby, Kettering, Ely, Rushden, Wellingborough, March, Oundle, Wisbech, St Ives