2Nd Line Engineer - Warminster, Minley And Worthy Down

The ACII Classroom Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 2nd Line activities plus the opportunity for some 1st line.

Please note that this role requires SC clearance due to handling of material covered by ITAR. You will be a British Citizen with no dual nationalities who has been living in the UK continuously for the last 5 years.

The Computer Aided Instruction classroom environment uses specialised furniture designed for the variety of training carried out and encompasses classrooms used for BOWMAN radio training, Virtual Battlefield Simulation within command-and-control training and generic classrooms used for other teaching such as JPA and MJDI. The ACII domain consists of around 150 servers and 4500 workstations over 42 MOD sites. The number of classrooms and sites is increasing over the next 12 months.

Responsibilities include:

• Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
• Configuration and set-up of all new server systems required for the MoD customer
• Firewall administration and overall client network security,
• Administration of email server (predominantly MS Exchange) for training same
• Maintenance of existing anti-virus systems and including patching to MoDCert stds
• Administration of primary DNS for high-profile domains
• Proactive problem solving
• Documentation production and review
• Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhere to ACII service management principles
• To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant Team member

Essential Skills:

• SCCM
• 3rd Line Wintel experience - Microsoft Windows Server 2012/ 2016 Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy,
• Environmental Support to Networks
• System roll-out experience
• McAfee EPO, Veritas, Hyper-V, VMware
• Good working knowledge of major networking components, network operating systems and basic computer hardware components
• Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
• Daily system checks, servers, backups and firewalls
• Escalation point for incident resolution
• Ability to relate to the MOD customer.
• Ability to work as a member of the team and also individually - flexibility

Desirable Skills:

• HPE Proliant hardware