Address
Form of work
SalarySalary: £35,000 - £45,000
Hours: 40
Job Type: Full time
Contract Type: Permanent
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA’s partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it’s made us a trusted provider to UK organisations across the public and private sector.
We are recruiting for a 2nd Line Engineer to join our team. Based in our Salford Quays office, you will work closely with colleagues in the Managed Services Team to technically troubleshoot and resolve service desk tickets.
Day to day you will:
- Manage incidents from customers and LIMA’s cloud environment
- Support complex and bespoke Public and Private Cloud infrastructure environments
- Use your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement
- Where necessary escalate priorities to 3rd Line engineers working collaboratively to resolve
- Take long standing or repeat incidents and progress them under ITIL problem management processes
- Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process
Our ideal 2nd Line Infrastructure Engineer will be able to demonstrate:
- Completed vocational training with professional experience in the IT sector, ideally in the following technologies:
- Storage – Preferably NetApp FAS/AFF/E-Series.
- Hypervisors – Vmware VSphere, Hyper-V.
- Backup – Veeam Backup & Replication, Cloud Connect, Immutable Backups or similar.
- Hardware – Cisco UCS B-Series/C-Series, Dell PowerEdge, HP Proliant.
- A person with a thirst for knowledge who enjoys exploring new and innovative technologies and technical trends
- An independent and structured way of working as well as experience in the creation of documentation and concepts
- Experience in working alongside service departments within the standard ITIL framework.
Benefits:
Joining our team comes with a range of benefits designed to enhance your work experience and well-being:
- Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year
- An additional paid day to celebrate your birthday with family and friends
- From day one you’ll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme
- Access to ongoing training and development opportunities to help you grow in your career
- Enhanced maternity, paternity and adoption pay after two continuous years service
- Confidential counselling and support services to help you navigate life's challenges
- Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike
- Engage with your colleagues through team-building activities and events.
- Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar
REF-212 334
