AddressAbout Klyk
Klyk (B Corp Certified) is on a mission to decarbonise IT in the business world to help the fight against e-waste which is now the fastest-growing domestic waste challenge this world faces (The Global E-waste Monitor, 2020).
Klyk embrace Circular IT and provide full device lifecycle management from procurement of sustainable hardware, repairs, storage and recycling. In addition, we offer IT services such as IT Support, Cyber Security and device management. Klyk’s unique complete IT solution enables its clients to reduce their carbon footprint, simplify the process of managing their IT & deliver them savings on their IT spending.
Owing to business growth (6x in last year) and having been bootstrapped by the founders, the business is currently profitable and is looking to raise its first funding round within the coming months to accelerate its growth.
Your role at Klyk
We're looking for a 2nd Line IT Engineer with strong technical experience to join our team, take ownership of tickets and work closely with our clients to help them grow their business with the correct use of technology.
You’ll be working very closely with the IT Manager, the wider IT team and Zahid Khimji, our Cyber Security, Specialist & Co-Founder.
A 2nd Line IT Support Engineer is needed to join the IT team of our well established MSP based in Old Street, London. We provide a variety of IT & Cyber services to clients based both in the UK and internationally.
Please note we require 3 days in office for this role.
- Act as the first point of contact for IT support requests from our customers’ end-users
- Provide technical support for IT systems and applications
- Manage support tickets end-to-end, from intake to resolution via the ticketing system, email, video/phone call and RMM.
- Coordinate with colleagues during business hours and ensure tickets are fully updated and reassigned if required.
- Monitor and maintain IT systems to ensure optimal performance
- Deliver a high level of support by understanding the request and delivering a prompt resolution
- Deliver IT induction calls to our clients and onboard new users on their first day by setting up their hardware and software including device setup, email account and application access.
About you
- You have a minimum of 5 years experience ideally in a MSP environment as an IT engineer with strong technical skills across infrastructure and software.
- Be required to maintain user access and permissions for clients
- Scripting experience is desirable but not required
- You have strong problem solving and troubleshooting skills
- You are comfortable working independently but also as part of a team, you’re self-motivated and can work well in a fast-paced environment.
- You have strong problem-solving skills and are continuously looking for ways to improve the customer experience.
- You are organised and priority-driven, able to manage competing priorities.
Technical Skills required
- You have significant experience with using an RMM tool to find devices that are out of life, have high CPU usage, low hard drive space
- You know about MDM - Setup devices using Intune MDM ensuring security and compliance
- You have strong knowledge of supporting both Windows & Mac in business
- You have experience resolving issues across Windows & Mac and administering Google Workspace and Microsoft 365 environments
- You have configured systems and devices to adhere to IT Security standards such as Cyber Essentials and ISO 27001
- You have a firm understanding of Azure AD, Azure VM’s and VPN’s
- You have great knowledge of networking including DHCP, DNS,VLAN’s
- You have experience deploying and supporting tech and cyber tools such as email security, VPN, endpoint security & cloud backup
What we offer
Salary between £40,000 and £45,000, depending on experience
Company laptop
️ 25 days annual leave, excluding bank holidays
Vitality Healthcare
Company pension scheme
Enhanced family policy
10% employee discount on Klyk products
Discounted Virgin Active gym membership
️ Allowance to Nolii Products, Ocushield products & 33% off at Eye Emporium
Learning & development and career progression opportunities
Company social events
Klyk is committed to providing a workplace free from discrimination or harassment. We expect every member of the Klyk community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
