1St / 2Nd Line It Support Engineer

1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role – please only send in your CV if you have this experience and live close to Wembley!

Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits

Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).

You must have:

• Excellent communication and interpersonal skills.
• At least 3 years IT support experience in a similar role.
• Windows 10/Windows 11.
• Active Directory.
• Good analytical and organisational skills.
• Working knowledge of Microsoft Desktop OS.
• Good working knowledge of Microsoft 365 applications.
• Good working knowledge MS Teams.
• Working knowledge of Wi-Fi in a commercial environment.

Role involves:

• Provide 1st/2nd Line support for end users.
• To assist with the development and implementation of IT policies and procedures.
• Day to day administration of the networks hardware, software, infrastructure and end users.
• To assist with IT Network and Systems issues.
• To provide remote monitoring and on-site system support.
• To support the EPOS, ticketing and telephone system applications.
• To monitor IT security and support the administration functions.
• To support a number of IT projects, upgrade and change programmes.
• Ensure Backups are working correctly.
• Management of Spam/Anti-virus systems
• To carry out other duties as required.

Please send your CV ASAP and I will get back to you!