Internal It Support Engineer - Creative Marketing Agency.

We are looking for a new Internal IT Support Engineer to join our team.

This is a fantastic opportunity to join a hardworking, family run company, which is not your usual office environment (we don't really do corporate!).

Come be part of our fun-loving team, where you can work and grow in a supportive and friendly environment!

Role Info:

Internal IT Support Engineer
Oxford St, Central London
£30,000+
Plus Excellent Benefits Package
Reporting to: Group HR Director

Values: Innovative, Collaborative, Courageous, Transparent, Resilient
Service: Global integrated Creative Marketing agency, helping brands become memorable and buyable - from planning through to execution.
Clients: Iconic brands such as Activision, B&Q, Epic Games, B&Q and Screwfix.
Pedigree: A Sunday Times Best Place to Work 2023
Offices in: London, Southampton, Los Angeles, Sydney

Your Skills: Hardware Troubleshooting, Microsoft Windows Management, Microsoft AD, Google Workspace, Hardware Installation, Database Maintenance, System Audits

The Internal IT Support Engineer Opportunity:

The IT team works alongside other Group Services functions, such as Finance, HR and Reception to assist the agencies at all levels in a pragmatic, approachable and client-first manner.

As IT Support Engineer, you will get stuck in and hit the ground running, supporting all colleagues within the group and minimising IT downtime. This will involve working closely with technical and non-technical colleagues, so strong communication and interpersonal skills are key.

You will provide day to day It support for all colleagues, minimising IT downtime for all departments within the Group. Setup, install and configure IT systems and user accounts.

You will also oversee the maintenance of the system databases, back-ups and archives.

About You:

+ 3 years IT in-depth experience with Windows 10, 11
+ Experience in troubleshooting PC and Mac hardware as well as Microsoft Windows and Mac OS configuration and management
+ Previous experience with Microsoft AD, Google Workspace and Microsoft Office administration
+ An expert in the setup, installation and configuration of new hardware
+ Experience of maintaining system databases and creating new user accounts when needed
+ Knowledge to complete comprehensive backups and keep up-to-date knowledge of relevant updates
+ You’ll have an interest in all of our systems and are happy to get involved in complete systems audits every quarter
+ Knowledge of Adobe Creative Cloud and Egnyte SaaS would be advantageous but not essential

What's in it for you?

We are offering a competitive salary and benefits package which includes 25 days holiday plus bank holiday entitlement with the opportunity to buy more. Private health care (medical history disregarded), health cash plan, pension scheme with rising employer contributions with length of service along with professional development opportunities, family friendly policies and even a free bar!

This role has an in-office requirement for 5 days per week (including visiting our Southampton office on an ad-hoc basis). Your working day can be flexible around your needs with core hours from 10am to 4pm.

If you believe you’ve got what it takes and want to work with some great people and amazing clients, we want to hear from you!

About us:

We are an independent, creative and innovation agency. We exist to solve client problems and breathe new life into brands by developing five by five communications. We are passionate about delivering award worthy and profitable campaigns for our clients.

We have offices in Southampton, London, Los Angeles and Sydney, employing over 90 people. We work across multiple sectors and are proud to have long standing relationships with clients such as Activision, Epic Games B&Q and Screwfix.

We are committed to building a team as diverse as the audiences we produce work for. We encourage applications from all backgrounds, communities and identities and are committed to creating an agency full of diverse skills, experiences and abilities.

We are an equal opportunities employer. We recruit on merit. Your talent, skill and passion is why you'll get the job.

Sounds like a good fit? Apply here for a fast-track path to our Hiring Team.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.