AddressAbout the role
Are you a solutions-driven individual, passionate about tackling technical challenges and eager to make a difference in a dynamic global company like EPAM?
As an End User Support Engineer at EPAM, you will be on the front lines, ensuring seamless hardware and software operation for our team. Your knack for problem-solving will be put to good use as you deal with various technical issues, supporting end-users and interacting with cross-functional teams.
Beyond day-to-day incident resolution, your role will involve root cause analysis and dishing out proactive strategies for issue prevention. You will be our go-to person for digital workplace services, overseeing endpoint devices, software and office IT Infrastructure.
Come be the driving force enabling our team to work smoothly and efficiently and lend your expertise to a company that values collaboration, innovation and growth.
RESPONSIBILITIES
- Support colleagues regarding IT requests/incidents (hardware/software)
- Provide IT training for newcomers related to EPAM Systems infrastructure
- Prepare documentation and reports for processes within the company
- Communicate with external vendors and Global IT teams to resolve problems
- Maintain and update assets inventory
- Communication room maintenance and environment monitoring
- Install and configure computer network hardware and applications
- Taking employees or clients through a series of actions, either face to face or remotely via MS Teams to help set up systems or resolve issues
- Rapidly establish a good working relationship with employees and other professionals promoting good IT practices
REQUIREMENTS
- Computer Science (BSc) or similar university degree
- Building and troubleshooting Linux, Apple and Windows OS
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Basic knowledge of Microsoft Windows Server management (Active Directory, WSUS, 3rd party antivirus service)
- Basic troubleshooting skills of Win, Apple and Linux OS
- User-friendly attitude willing to help employees solve their daily issues with IT infrastructure
- Good communication skills and problem-solving attitude
- Capable to work in a team in a multi-level organization
- Willing to learn new technologies and respond quickly to new challenges
- Flexibility in working remotely and on-site
NICE TO HAVE
- Experience with industry data standards such as those of PPDM, Energistics, PWLS, SEG, OSDU and IOGP
- Business Analysis for E&P application integration, particularly data mapping between data models
- Experience working with E&P professionals such as Geoscientists, Engineers, Landmen and Regulatory Professionals
- Preferred education: Bachelor's and/or Master's degree in any field, especially preferred in fields of Data Management, Geology, Geophysics, Reservoir Management, Petroleum Engineering, MIS, or Computer Science
WE OFFER
- We offer a range of benefits including
- A competitive group pension plan, life assurance and income protection
- Private medical insurance, private dental care and critical illness cover
- Cycle scheme Tech scheme and season ticket loan
- Employee assistance program
- Unlimited access to LinkedIn learning solutions
- EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
- Various perks such as Gym discount, Friday lunch, on-site massage and regular social events
- Some of these benefits may be available only after you have passed your probationary period
ABOUT EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
