2Nd Line Support Engineer

SDL Solutions Limited are currently recruiting a 2nd Line Support Engineer to join a growing team in the Glasgow office. The successful IT Support Engineer will be an excellent communicator with previous service desk and 1st/2nd line support experience.

Responsibilities

• Manage personal and team workload and setting priorities for support issues
• Ability to work on multiple projects
• Deal with escalations from the IT Helpdesk Team
• Participate in team meetings to discuss latest projects, issues and team performance
• Managing cloud platforms such as Azure
• Managing virtualisation platform such as Hyper-V
• Setup of laptop hardware and user troubleshooting
• Document fixes and troubleshooting techniques and distribute this information to the network support team to improve efficiencies.

Qualifications/Experience

• Good knowledge in office 365 admin and device management
• You’ll be confident dealing with hardware e.g., monitors, laptops, DELL products, mobile devices and iPads
• You will be a proactive individual who uses initiative and is able to hit the ground running

Keywords: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Windows 10, Windows Server 2012/2016/2019, Office 365, Service Desk, Exchange, Active Directory (AD), Desktop, Cloud, Azure, Intune, VMWare, Hyper-V, PowerShell, MCSA, MCSE, MCITP, MTA

Salary: - £27,000 - £34,000 + 25 days holiday, Pension, Life Assurance, Bonus, Private Medical + many more benefits

2nd Line Support Engineer - Glasgow