2nd Line Support (Linux)

2nd Line Support (Linux)
45K Salary
Permanent
Shrivenham (3 Days per week)
Job Summary:
Network IT are on the lookout for a 2nd Line Support Engineer with strong Linux Skills to join the team. The role is based in Shrivenham with plenty of opportunity to work from home.
Key Skills & Competencies:

• Providing remote support via electronic tickets raised by colleagues to resolve customer issues, acting as an escalation point for 1st Line Engineers
• Taking ownership of customer issues to resolution providing technical support via telephone, email, and remote-control sessions
• Managing requests via our ticketing system
• Diagnose and troubleshoot technical issues, in accordance with job role performed
• Handling remote monitoring tickets
• Intune Administration
• Research and identify solutions to software and hardware issues
• Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Ensuring customer processes and documentation are kept up to date

Experience in any of the following areas are required:

• Strong Red Hat Linux Expereicnce is Essential
• Windows & MAC Desktop Operating Systems
• 0365 Administration/0365 Exchange
• Microsoft Intune
• Basic Server Administrative Tools (Active Directory, Group Policy)
• Firewalls & Switches
• Network Devices

If this role is of interst please apply below or send an email to (url removed)