Address
Form of workJob Title:2nd Line Support
Employer:Techunite Ltd
Location: Buckinghamshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 221006392
Job Details:
Techunite Ltd are recruiting for a 2nd Line Support team member to join a growing company based in High Wycombe.
- Office based
- Up to £30k depending on experience
- Supporting external customer base as well as management and employees of the group of companies
Key Experience required:
- Previous experience (3 years) in a desktop support environment
- Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
- Good working knowledge of Windows Server Operating Systems
- Proficient with Microsoft Office Applications essential (2016 / 365)
- Experience with on-prem & hosted email services like Office 365 & G-suite
- Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
- Experience with various Internet Connectivity Mediums essential, xDSL, Fibre
- Experience with Enterprise Antivirus packages
- Experience Backup management
Key Responsibilities:
- Remote IT Telephone Support for customers and end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
- Provide remote support using any industry accepted remote support software.
- Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
- Adherence to a call logging process
- Password resets/mail routing/new accounts etc.
- Logging customer queries and meeting SLA s
- Updating existing tickets with SLA time
- Remote IT Maintenance for customers
- Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
- Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
- Scheduled Server maintenance
- Onsite IT Support for customer
- Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
- Onsite Project installation work
- Escalate when needed to in accordance with SLA s
Perks and Benefits:
- Industry recognised training and personal development plans.
- Staff bonuses and holiday incentives
- 20 days holidays (ability to purchase more), Pension
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