2nd Line Support

Techunite Ltd are recruiting for a 2nd Line Support team member to join a growing company based in High Wycombe.

• Office based
• Up to GBP30k depending on experience
• Supporting external customer base as well as management and employees of the group of companies

Key Experience required:

• Previous experience (3 years) in a desktop support environment
• Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
• Good working knowledge of Windows Server Operating Systems
• Proficient with Microsoft Office Applications essential (2016 / 365)
• Experience with on-prem & hosted email services like Office 365 & G-suite
• Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
• Experience with various Internet Connectivity Mediums essential, xDSL, Fibre
• Experience with Enterprise Antivirus packages
• Experience Backup management

Key Responsibilities:

• Remote IT Telephone Support for customers and end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
• Provide remote support using any industry accepted remote support software.
• Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
• Adherence to a call logging process
• Password resets/mail routing/new accounts etc.
• Logging customer queries and meeting SLA s
• Updating existing tickets with SLA time
• Remote IT Maintenance for customers
• Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
• Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
• Scheduled Server maintenance
• Onsite IT Support for customer
• Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
• Onsite Project installation work
• Escalate when needed to in accordance with SLA s

Perks and Benefits:

• Industry recognised training and personal development plans.
• Staff bonuses and holiday incentives
• 20 days holidays (ability to purchase more), Pension