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Salary3rd Line Support Engineer - County Durham - £30-38K
The Role: 3rd Line Support Engineer for MSP
Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments.
Main Duties and Responsibilities:
- Provide 3rd Line support to end-users.
- Escalate & work with third party suppliers and vendors to successfully resolve issues
- Undertake audits and provide recommendations on customers' IT environment
- Resolve technical issues & assist other members of the support team
- Creation of technical design documentation and proposals
Knowledge, Skills and Experience Required:
- Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector).
- Excellent design documentation skills
- Client focussed
- Confidence/willingness to make decisions; exhibit sound and accurate judgement.
- Quality management - ability to look for ways to improve and promote quality
- Strong troubleshooting ability
- Windows 10, 11 & Mac OS
- Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
- Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
- VoIP Phone Systems
- Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
- Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
Desirable Skills/Knowledge
- Knowledge of Aruba Central
- Knowledge of Sophos Firewalls
- Knowledge of the Autotask and Datto stack
What we will do for you:
- Opportunity to develop and improve your skills within a growing company
- Provide you with ongoing training and support in multiple technical specialisms
- The chance to travel to various events and countries to aid professional development
- Competitive salary with the chance to earn even more as we grow.
3rd Line Support Engineer - County Durham - £30-38K
