3Rd Line It Support Technician

3rd Line IT Support Technician
Gateshead (Newcastle)
30,000 - 45,000

Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues.

Day-to-Day:

• Act as a senior point of contact for escalated technical issues from 1st and 2nd line support.
• Diagnose and resolve complex hardware, software, and networking issues.
• Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies.
• Collaborate with clients to understand their business needs and recommend strategic IT solutions.
• Contribute to the planning and execution of IT projects, including migrations and upgrades.

Tech Stack:

• Proven experience in a 3rd Line IT support role within an MSP environment.
• In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V).
• Strong networking skills, including experience with routers, switches, and firewalls.
• Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous.
• Excellent communication and problem-solving skills.

Benefits:

• Opportunities for professional development and certifications.
• A supportive and inclusive work environment.
• Exposure to a diverse range of IT projects.
• A total of 31 days paid annual leave.

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.