3Rd Line It Technician

Job Title:3rd Line IT TechnicianSalary: GBP35,000 - GBP45,000Location: Cambridge UK (Hybrid/Remote)

Are you an IT professional looking for their next step in an exciting and dynamic environment? We are on the hunt for an experienced 3rd Line IT Technician to join my clients' growing team in the Cambridge area. If you have a strong background in IT support and a passion for solving complex technical challenges, this role could be perfect for you.

Key Responsibilities: Provide third-line technical support for a wide range of IT issues, ensuring prompt and effective resolution. Collaborate with the IT team to troubleshoot and diagnose advanced technical problems, both hardware and software-related. Manage and maintain our network infrastructure, servers, and critical IT systems. Assist in the design, implementation, and maintenance of IT projects, ensuring they align with the organization's goals and standards. Document technical procedures, configurations, and troubleshooting steps to build a knowledge base for the team. Stay updated on industry best practices and emerging technologies to recommend improvements and enhancements to their IT environment.

Requirements: Proven experience as a 3rd Line IT Technician or similar role. Strong proficiency in Windows and Linux server environments. Excellent knowledge of networking, including TCP/IP, DHCP, DNS, VLANs & Firewalls Experience with virtualization technologies (e.g., VMware, Hyper-V). Familiarity with cloud services (e.g., AWS, Azure) is a plus. Storage solutions knowledge (SAN/NAS) Outstanding problem-solving and analytical skills. Effective communication and teamwork abilities. Relevant IT certifications (e.g., MCSE, CCNA) are advantageous.

What They Offer: Tiered pension contribution Company sick pay Free Lunch Chance to work with a wide range of clients Career journey planning Annual Bonus Scheme All equipment needed for WFH setup Paid-for certifications An environment that genuinely focuses on your wellbeing and work enjoyment

If you are a dedicated IT professional who thrives on solving complex technical issues and enjoys working in a collaborative team environment, we want to hear from you. Apply today and take the next step in your IT career.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.