Address
Form of work
Salary3rd Line Service Desk Engineer
IT Managed Services
Remote
To £50,000 + Excellent Benefits
My client is a successful IT Managed Service Provider experiencing rapid growth.
They are currently looking to recruit an experienced 3rd Line Service Desk Engineer looking for a long-term career opportunity.
Responsible for handling 3rd Line technical escalations and for driving best practice within the team, including internal systems, projects work & development of SOP’s, documentation etc in collaboration with the SMT, this is not the usual run of the mill role, offering a genuinely varied, interesting challenge.
Experience Required:
- A "customer first" mentality and a genuine passion for IT.
- Solid experience in 3rd Line IT support with a focus on complex technical escalations.
- Current experience working in an MSP environment.
- Extensive knowledge of M365 (inc AVD), AD, Windows Server, Networking (LAN, V-LAN, WAN, DHCP, Switch/Router config etc), Virtualisation (Hyper-V etc) and backup (Veeam inc CloudConnect), Firewall (SonicWall), Cloud (Azure inc. InTune, Autopilot, Sharepoint) etc.
What 's on offer:
- Pension Scheme (additional employer contribution)
- 25 days holiday + your Birthday off
- Remote Working
- Death in Service benefit.
- Free parking
- Funded training & accreditations
- Great culture including regular social events.
If you would be interested in hearing more about this role then please apply ASAP!
