3Rd Line Service Desk Engineer

3rd Line Service Desk Engineer

IT Managed Services

Leeds, (Hybrid Working)

To £50,000 + Excellent Benefits

My client is a successful IT Managed Service Provider, looking to expand their team.

They are currently looking to recruit an experienced 3rd Line Service Desk Engineer looking for a long-term career opportunity.

Responsible for handling 3rd Line technical escalations and for driving best practice within the team, including internal systems, projects work & development of SOP’s, documentation etc in collaboration with the SMT, this is not the usual run of the mill role, offering a genuinely varied, interesting challenge.

What you need:

• A "customer first" mentality and a genuine passion for IT.
• Solid experience in 3rd Line IT support with a focus on complex technical escalations.
• Experience of high-volume Service Desk environments in an MSP environment.
• Extensive knowledge of M365 (inc AVD), AD, Windows Server, Networking (LAN, V-LAN, WAN, DHCP, Switch/Router config etc), Virtualisation (Hyper-V etc) and backup (Veeam inc CloudConnect), Firewall (SonicWall), Cloud (Azure inc. InTune, Autopilot etc) etc.

What you’ll get:

• Pension Scheme (additional employer contribution)
• 25 days holiday + your Birthday off
• Hybrid Working
• Death in Service benefit.
• Free parking
• Funded training & accreditations
• Great culture including regular social events.

If you would be interested in hearing more about this role then please send your CV via this advertisement to Yuseff Haghighi at The Recruitment Crowd.

If you’re looking for a new role, apply today! You can also view all of our live vacancies on our new recruitment app! Search 'The Recruitment Crowd' in the App Store or Play Store!