3rd Line Support Engineer

Infrastructure & Support, IT Support

Greater Manchester, Bury

Permanent

3rdLine Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bury - £35,000 - £40,000

O365, PowerShell, ITIL, Azure, VMware, Advanced Networking

Bury - 5 days onsite

Company

I'm partnered with a leading retailer based in Bury, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with a national client network, which puts them in a really good spot financially.

Role

As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment.

Responsibilities

• Manage and resolve escalated technical issues from clients in a timely and efficient manner.
• Collaborate with 2nd Line Support teams to ensure a seamless support experience for clients.
• Participate in the planning, implementation, and maintenance of IT projects.
• Provide expertise in areas such as server administration, network troubleshooting, and system optimization.
• Proactively identify and address potential issues to prevent service disruptions.
• Document support processes and contribute to the knowledge base for continuous improvement.

Qualifications

• Minimum of 5 years of experience in a 3rd Line Support or similar technical role.
• Proficient in server administration, network infrastructure, and troubleshooting.
• Solid understanding of Windows Scripting (PowerShell)
• Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere).
• Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred.
• Excellent communication and interpersonal skills.

If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately.

3rdLine Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bury - £35,000 - £40,000

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