2Nd Line Support Engineer

2nd Line Support Engineer – Hybrid - Irlam

I am currently recruiting for an 2nd Line Support Engineer for my Irlam based client, this is an internal based role, working on a hybrid basis.

About the role

As a 2nd Line Support Engineer you will be joining a friendly, supportive and high-performing team of web/app development, user experience, infrastructure, and IT service specialists.

You’ll be hands-on with the day to day running and maintenance of systems, and the focal point for our users for whatever problems they may have.

Working independently, you’ll be a skilled problem solver, troubleshooting a variety of technical challenges, assisting with cyber-security initiatives, and taking a positive, proactive approach to your work.

The role will include:

• Desktop maintenance (mostly Windows 10, with some Apple and Android devices)
•  Deploying software roll-outs and patches
• Application/user support – Microsoft Office365
• Help maintaining enterprise anti-virus solutions
• Hardware and Software installation / fault finding
• To create and update in-house documentation for the IT service desk
• Building and maintaining Windows Server environments
• VMware Maintenance
• Windows Desktop Maintenance
• Windows AD/Group Policy/DNS/DHCP
• Sharepoint Admin
• DELL Firewalls/Switches configurations and maintenance
• Enforcing security practices
• Monitoring Network and infrastructure with PRTG software
• Project Work - upgrading infrastructure.
• Networking both physical and virtual
• Asset Control
• 3rd Vendor Communications

Training in the above areas will be provided if necessary. Please note all technical staff are given a thorough aptitude and technical test during interviews as part of the company’s common employment practice