8583 - Conference & Events Co-ordinator

Conference and Events Co-ordinator
Accommodation, Catering and Events; Business Development, Conference and Events
Conference and Events Enquiries Manager
UE05 - £25,742 to £29,605
Full time - 35 hours per week
Open-ended
1 post available
Are you a customer focussed, hardworking individual, ideally with experience of working within an Events team? If so then this is a fantastic opportunity to join our experienced Conference and Events team, where you will be responsible for managing a portfolio of clients and events, as well as supporting the Conference and Events Enquiries Manager in the management of all incoming meeting and event enquiries.
The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, venues, student and seasonal accommodation. This includes the management of events across 12 venues, 40 meeting spaces.
https://www.uoecollection.com/conferences-events/
The Opportunity:
This exciting post provides significant opportunities to make a difference, joining us at an exciting time following a restructure of responsibilities within the Conference and Events team.
You will be responsible for:
Working alongside the Conference and Events Enquiries Manager to effectively manage all incoming enquiries, ensuring KPIs related to response rates, customer satisfaction and conversion are achieved.
Managing a portfolio of clients, working with them from enquiry stage right through to the delivery of their event
Developing strong relationships with clients, understanding their event programs and requirements
Inputting event details into the events management system and producing clear and detailed function sheets
Liaising with internal departments and external suppliers to co-ordinate the services and facilities required by the client
Making sure that booking / contracting procedures are adhered to
Developing a great standard of product and market knowledge
Your skills and attributes for success.
We are looking for a Conference and Events Co-ordinator who can / has:
The ability to communicate effectively with clients, ensuring that needs are met beyond expectation
Has a passion for delivering excellent customer service
Has a high level of forward thinking and planning to ensure the smooth delivery of events
Has strong planning and organising skills, and can prioritise well to ensure deadlines are met
Has excellent attention to detail, can listen and interpret needs and requirements.
Has the ability to make decisions with conviction and confidence
It is also highly desirable, but not essential, that you have previous experience of delivering events or working for a venue.