AddressHave you got experience supporting VIP customers and love interacting with people on a daily basis? If you're the type of person that thrives in a fast paced and sociable team environment then look no further. The VIP department at 888 in Gibraltar are looking for their new team mate to look after their VIP customers based in Germany. This role will suit you if you are a an English and German speaker and love building relationships. If you have some knowledge of the betting and gaming industry then even better! This role will include some international travel so you must be flexible and hold a valid passport. Read on for more about this fantastic opportunity..
What you will be doing
- Manage a portfolio of VIP customers with the objective of retention and value extraction and create action plans when required
- Successfully building rapport with VIP customers, aiming to prolong retention and increase customer activity.
- Provide assistance to all VIP members vis email and phone
- Proactively offering promotions and incentives to customers to increase loyalty and retention
- Multi-task between VIP support and loyalty duties to reach targets and meet deadlines
- Responsible for own customers and analysing data and accounts effectively
- Meet customers face to face on events to cement the relationship between customers and VIP department
- Identify and take appropriate measures with customers exhibiting behaviour that may indicate a gambling problem
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:
- Be a customer focused person who can communicate confidently and with the ability to speak German
- Have computer skills with excel and proficiency in other MS Office programs
- Have the ability to work under pressure, in a team environment and able to multi task with projects and tasks and adjust quickly to change and able to focus on new priorities
- Have no restrictions to working in Gibraltar, be able to travel and cover shifts up to 10pm
What we offer
Our roles offer more than just a job, you’ll become part of the 888 family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: –
- Financial: Competitive salary, pension, and bonus schemes.
- Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time.
- Holiday entitlement: 31 days per calendar year, including Bank Holidays.
- Pension scheme, life assurance & critical illness cover: Safeguarding your financial future and offering you peace of mind.
- Perks and discounts: Discounts at a range of high-street retailers.
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits including private medical cover worldwide.
- Health & wellbeing: Tools and services to help support your well-being.
- Social activities: With 888, you will enjoy company paid outings and company parties with all the trimmings.
More about 888 Gibraltar
We are one of the world’s leading betting and gaming companies. In 2022, the Group acquired the international (non-US) business of William Hill to create a global industry leader. Headquartered in Gibraltar and listed in London, the Group operates from 15 offices worldwide and employs over 12,000 people globally.
The Group's mission is to lead the gambling world in creating the best betting and gaming experiences, bringing unrivalled moments of excitement to people's day-to-day lives. It achieves this by developing state-of-the-art technology and content-rich products that provide fun, fair and safe betting and gaming entertainment to customers worldwide.
The Group owns and operates internationally renowned brands, including 888casino, 888sport, 888poker, William Hill and Mr Green. In addition, the Group operates the SI Sportsbook brand in the US in partnership with Authentic Brands Group. 888 is a part of 888 William Hill.
Apply
At 888, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the 888 family!
