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CUSTOMER EXPERIENCE LEAD

Minimum of 3 years experience in customer-experience roles, ideally in customer service within e-commerce. Proven track record in achieving strong KPIs (customer satisfaction, team productivity, quality). Comprehensive expertise...

CompanyPioneer Selection Ltd
AddressSouth East
CategoryAdvertising & Marketing
Salary£35,000 - £40,000 per annum
Job typePermanent, full-time
Date Posted 3 weeks ago See detail

Customer Experience Lead

Pioneer Selection Ltd

South East

£35,000 - £40,000 per annum

Minimum of 3 years experience in customer-experience roles, ideally in customer service within e-commerce. Proven track record in achieving strong KPIs (customer satisfaction, team productivity, quality). Comprehensive expertise...

Complaints and Customer Experience Lead

Merje Ltd

West Midlands, England

£30,000 - £40,000 per annum

Take ownership of complaints, guiding them from start to finish with professionalism and efficiency. Analyse evidence independently, determining fair outcomes and appropriate compensation where needed. Craft clear and concise resp...

Customer Experience Lead Activities & Wellbeing Coordinator

Bracebridge Care

Telford, Shropshire

£25,000

To work with our wonderful team in creating days of fulfilment and enjoyment for people who live in our home. This role requires flexibility, working a rota pattern of contracted hours between Monday - Sunday. To develop and overs...

Customer Experience Lead Activities & Wellbeing Coordinator

Bracebridge Care

Shropshire, England

£25,000 per annum

To work with our wonderful team in creating days of fulfilment and enjoyment for people who live in our home. This role requires flexibility, working a rota pattern of contracted hours between Monday - Sunday. To develop and overs...

Customer Experience Lead

Harnham - Data & Analytics Recruitment

South East

£60,000 - £75,000 per annum

Lead a team in delivering actionable insights to drive business assurance or transformation. Develop and enrich Customer Experience frameworks to guide decision-making and enhance brand loyalty. Analyze diverse data sources to pro...

Account Run Lead (Customer Experience Manager)

Dxc Technology

Aldershot, Hampshire

Competitive Salary + Benefits

KPI / SLA targets. Contractual deliverables, obligations, and cost of service (in line with Plan of Record (PoR). Year on Year cost reduction through continuous delivery improvements, efficiency and innovation aligned to the Accou...

Customer Experience People Lead

Xero

Lancashire, England

Competitive salary

Participate as a member of the global CX leadership team to deliver on our CX Strategy, objectives, key results and strategic initiates (OKRs). Uplift the capability of your team through effective ongoing development and coaching....

Customer Experience Insight Lead

Harnham - Data & Analytics Recruitment

Lancashire, England

£60,000 - £75,000 per annum

Lead a team in delivering actionable insights to drive business assurance or transformation. Develop and enrich Customer Experience frameworks to guide decision-making and enhance brand loyalty. Analyse diverse data sources to pro...

Customer Experience Insight Lead

Harnham - Data & Analytics Recruitment

Nottinghamshire, England

£60,000 - £75,000 per annum

Lead a team in delivering actionable insights to drive business assurance or transformation. Develop and enrich Customer Experience frameworks to guide decision-making and enhance brand loyalty. Analyse diverse data sources to pro...

Account Run Lead ( Customer Experience Manager)

Dxc Technology

Corsham, Wiltshire

DOE including benefits package

KPI / SLA targets. Contractual deliverables, obligations, and cost of service (in line with Plan of Record (PoR). Year on Year cost reduction through continuous delivery improvements, efficiency and innovation aligned to the Accou...

Head of Customer Experience and Operations

Hays Specialist Recruitment

London, Greater London

£60,000.0 to £75,000.0 per year

Lead the Guest Experience teams to deliver exceptional front of house and retail services. Collaborate with internal and external partners to achieve and surpass sales targets and KPIs. Unify brand management across all guest touc...

Assistant Director of Customer Experience

Surrey County Council

Weybridge, Surrey

£87,561 - £98,431 per annum

26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service. Option to buy up to 10 days of additional annual leave. An extensive Employee Assistance Programme (EAP)...

Assistant Director of Customer Experience

Surrey County Council

Surrey, England

£87,561 - £98,431 per annum

26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service. Option to buy up to 10 days of additional annual leave. An extensive Employee Assistance Programme (EAP)...

Head of Customer Experience & Insight (Social Housing)

Networx Recruitment

Hemel Hempstead, Hertfordshire

Salary £75,000 Per Annum Plus Benefits

You will effectively provide analysis and insights of internal and external customer data sources. To support and demonstrate the delivery of an efficient, effective, and responsive service to our customers, getting it right first...

Head of Omnichannel and Customer Experience

Scope

Trafford Park, Greater Manchester

£70,000/annum

Job reference: REQ(phone number removed). 70,000 per year. Scopes eCommerce Hub Salford - M50 1BX. Develop and drive the implementation of an eCommerce strategy. Commission and drive a programme to garner customer insights acros...

Customer Experience Manager

The Solution Auto

Stockport, Greater Manchester

£31,000 - £35,000/annum £31k Basic - £35k++ OTE

To meet and exceed customer expectations in a customer focused environment. Be the first point of contact for Customer complaints within the department. Organise and prioritise work effectively to achieve targets in a timely and e...

Customer Experience Coordinator

Linear Recruitment Ltd

Northeast

£23,000 - £25,000/annum

Undertake Visits to customers in their homes to monitor works and address customer concerns or issues to avoid escalation. Manage all activities that relate to the customers journey, from introduction to completion. Assist the sit...

Customer Quality Assurance Lead

Networx Recruitment

Bedford, Greater Manchester

£31,500 per annum

Carrying out quality checks and report findings within given timescales Producing reports to aid discussions to drive continued performance improvement Driving change and improvement in performance and quality Identifying data...

Customer Experience Manager

Atg Entertainment

Torquay, Devon

£30,000 - £35,000/annum DOE

TheTeatroBistro forms part of the building running along the promenade, offering customers and diners a spectacularseaview across the bay. Our expertise and capabilities enable producers and other creatives to bring their visi...

Customer Experience Specialist

Calo

London, England

Onboarding customers to kick-off their journey Building relationships with customers from the moment they speak to us by welcoming them and making sure theyre happy with their experience Communicating with customers over live cha...

Inbound Customer Experience Advisor

Peoples Ford

Falkirk, Scotland

£23,201 a year

Basic Salary 23,201 per annum with the opportunity to progress to 25,187 as part of the CX skills development strategy, with uncapped bonus potential Quarterly bonus earnings as well as monthly uncapped bonus earnings Discounts...

Customs Compliance Lead

Gleeson Recruitment Group

Hessle, East Riding of Yorkshire

£35,000 - £45,000/annum

Develop and implement Customs Compliance strategies and policies to ensure adherence to relevant regulations and standards. Stay updated on changes to customs regulations and communicate implications to relevant stakeholders. Over...

Customer Experience Exec - Italian Speaking

Ralph Recruitment

Lancashire, England

£25,000 - £26,500 per annum, OTE

To deliver an exceptional post sales Customer Experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactively advising the cus...

Customer Experience Manager

Sudale Search & Select

South East

Salary negotiable

Bonus. Cash allowances for gym & mobile phone. Private Healthcare. Health Cash plan (including children). Pension scheme. Cycle to work scheme....

Customer Experience Executive

Red Recruitment

Cheshire, England

Salary: 27,000 per annum. Hours: 41 hours per week, 5 days per week including every other Saturday. Contract Type: Permanent. Location: Macclesfield. Netflix membership. The Dining Group discount card. Gymflex benefit. Group life...

Customer Experience Specialist

Source4 Personnel Solutions

Middlesex, England

£23,000 - £29,000 per annum, OTE

Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction. Key Responsibilities: - To phone call potential clients and a...

Customer Experience Executive

Reed Business Support

Buckinghamshire, England

£25,000 - £30,000 per annum, inc benefits

Location: Milton Keynes. Job Type: Full-time. Salary: 25,000 - 30,000pa. Assist with the implementation of theirtechnology-based learning solutions, ensuring best practice approaches are followed. Provide a seamless service fr...

Senior Digital Experience Lead

Nationwide Building Society

Nationwide House (Swindon), Portman House (Bournemouth), 1 Threadneedle Street (London)

Circa £77,000

Content Design Strategy and Execution including SEO. UX and UI Design, working with our Brand Team to ensure were aligning our work against our overall brand and tone of voice guidelines. Design System thinking, working collabora...

Senior Customer Experience Design Manager

Corecruitment

London, Greater London

£90k - 100k per year + plus family package, plus benefits

Min.Bachelors Degree or Equivalent. 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at...

Customer Experience and Sales Coordinator (Training)

Samaritans

Cardiff, Wales

£31,000 - £33,000 per year

A 12-month fixed term contract covering for Maternity leave. Full time - 35 hours per week. 31,000 - 33,000 per annum. We are passionate about flexible working, talk to us about your preferences. Based in South Wales, with a ble...