Customer Experience Specialist

Are you ready to embark on a journey where every call is an opportunity to make a difference? Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.

As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers. You'll handle a wide range of inquiries, from resolving issues to answering questions and offering product guidance. Your role is pivotal in ensuring customer satisfaction and fostering long-lasting relationships.

Key Responsibilities:

- To phone call potential clients and arrange secure appointments for the company’s field based Consultants to visit the client in their home, all calls will be from enquires from the public
- Listen actively to customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive resolution
- Educate customers about our products, services, and policies, offering personalised recommendations to meet their needs
- Collaborate with cross-functional teams to address complex customer issues and escalate as needed to ensure swift resolution
- Following up calls within expected timeframes and organising call backs at appropriate times
- Continuously strive to exceed performance metrics and KPIs, including call quality, customer satisfaction, and first-call resolution rates
- Stay updated on product knowledge, company policies, and industry trends to provide informed support and enhance the overall Customer Experience

Qualifications:

- Previous experience in customer service or call centre environment preferred but not required - we welcome candidates with a passion for helping others and a drive to succeed
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
- Strong problem-solving abilities, with a proactive and solution-oriented mindset
- Ability to multitask and thrive in a fast-paced environment while maintaining a positive attitude
- Adaptability to embrace change and learn new processes quickly
- Commitment to delivering exceptional service and building rapport with customers

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.