Customer Service

We are looking for a very Good Customer service person they do want to see solid work back ground not too many jobs

the salary is negotiatable depending on our last salary and due to who they are we need to see no gaps on cv if you have any please make sure you have on cv if looking for work etc.

the role is based in Hayes and is hybrid working

Title Customer Service Specialist

Job purpose

Must have worked on SAP or an ERP system

The Customer Service Specialist supports the operational fulfilment of all customer contracts, being the first

point of contact for operational topics towards the customer supporting regular customer reviews and visits. It is expected from the candidate to provide regular status reports to the customer and the Account Manager and to support internal and external queries on a day to day basis.

Duties and responsibilities

• To utilize both internal and customer information flow on a daily basis and to create accurate and up to date information.
• To maximize customer satisfaction.
• The candidate is responsible for a timely creation of the Sales Induction Form, creation of Sales Orders and printout
• Sending of Missing & Damage information to customer and communicate with customer on customer

supplied parts

• To communicate quotes with the customer.
• To support the Billing department in preparation of the invoicing packages to the customer.
• To prepare and send regular status reports to the customer.
• Communication/Organization of shipment to and from customer (depending on contractual terms).
• Prepare shipping documentation in line with the Shipping department.
• Support Documentation department and the customer on documentation clarifications.
• The candidate is closely aligned with Event Manager on the progress of the events.
• Being responsible for the continuous improvement of the Customer Support Specialist processes.
• Coordinate with the team and internal stakeholders to meet the contractual requirements.

All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company

Working conditions

• Monday - Friday

• 38 hours per week

Education and qualifications

• Previous experience in Customer Support role.
• Organisational talent, high own initiative, high conflict ability and analytical skills.

Experience and Knowledge

• Must have strong written and oral communication skills.
• Must have the ability to read and understand customer contracts / specification
• Possess relationship building skills
• Must be highly self-motivated
• Have good IT skills with the use of standard Microsoft packages. Proven experience of using ERP data systems (SAP / AMOS etc.).
• Experience of multi-tasking.

Personal Qualities

• The candidate must be self-motivated, driven and ambitious.
• Representational abilities in terms of corporate/commercial awareness - face to face contact.
• Ability to work under pressure and to tight deadlines.
• Analytical approach to work.
• Flexible approach to work.
• Outgoing personality.
• Basic understanding of different cultures.
• Ability to work in a proficient manner when faced with difficult situations.
• Innovative approach to management skills.

Other Requirements

• Right to work within the UK without any restrictions

please email me if you are interested