Customer Service Executive

Our client is seeking a proactive and customer-oriented Sales and Customer Service Executive to join our team. This role involves a blend of sales and Customer Service tasks, including order processing, making outbound calls, upselling, and managing customer relationships. The ideal candidate will be a team player with excellent communication skills and a drive to meet weekly targets.

• Process orders received via phone and email efficiently and accurately.
• Make daily outbound calls to both existing and new customers to generate sales.
• Upsell products to new and existing customers, enhancing their experience and our business growth.
• Rejuvenate business by re-engaging with past customers and encouraging repeat business.
• Follow up on sample requests and ensure timely responses to customer inquiries.
• Take incoming sales calls and operate the Live Chat System in the absence of the Sales Team.
• Work collaboratively with the Customer Service Team, Despatch, Accounts, and H/R departments to ensure seamless operations.

• Proven experience in sales and Customer Service roles.
• Ability to meet and exceed set weekly targets.
• Strong administrative skills to manage the documentation from calls and account management.
• Experience with conducting mailshots/mailers to existing and/or new customers.
• Excellent communication skills to engage customers and understand their needs.
• Ability to stay informed on all products and update customers on new offerings.
• Proficiency in gathering and documenting customer information and reactions.
• Adept at answering customer queries and providing detailed product information.