Address
Form of work
Salary Our client, a vibrant and highly reputable courier company nestled in the heart of Staines/Heathrow, is seeking a passionate and adept Customer Service/Account Manager to join their team. With over a decade of excellence under their belt, this company boasts a diverse clientele spanning across finance, fashion, media, art, publishing, and IT industries within Central London.
The Role in a Nutshell
As an Account Manager, you'll be at the forefront of maintaining and nurturing strong, long-term relationships with an esteemed client base. Your days will be filled with meaningful interactions as you engage with 25-30 key accounts across London, ensuring their satisfaction and addressing any concerns that may arise. While prioritising the cultivation of existing relationships, you'll also have the exciting opportunity to explore new business ventures, tapping into the extensive CRM database to reignite connections with lapsed clients. Account Management 80% vs 20% New Business. Office based - Staines 9am-6pm.
Key Responsibilities:
* Nurture and grow our London client base of over 125 accounts, fostering robust B2B relationships and maximizing client spend.
* Serve as a dedicated liaison between clients and our company, adeptly addressing concerns, resolving conflicts, and advocating for client needs.
* Collaborate with management to negotiate and finalize business contracts, ensuring mutually beneficial outcomes for both parties.
* Craft compelling sales pitches to engage prospective clients, showcasing the unparalleled benefits of our courier services.
* Keep a finger on the pulse of client satisfaction, proactively seeking feedback and addressing any issues to maintain service excellence.
* Embrace the opportunity for face-to-face client interactions, with regular visits to London clients (expenses covered).
* Leverage our CRM system to ensure that each client receives personalized and up-to-date information, enhancing their overall experience.
You Must Have:
* Proven track record in Account Management, with a knack for problem-solving and nurturing client relationships.
* Account Investigatory skills, e.g. delayed deliveries/how/why? (Cost-saving).
* Exceptional attention to detail, ensuring that every interaction and transaction is handled with precision and care.
* Strong communication skills, both verbal and written, with a focus on delivering exceptional service to our B2B clients.
* A proactive and driven attitude, coupled with a relentless commitment to achieving results and exceeding expectations.
If you're ready to take your Account Management career to new heights within a dynamic and inspiring company, we want to hear from you! Apply now or contact Sharan for more information on / .
Mandeville is acting as an Employment Agency in relation to this vacancy.
