Address
Form of work
SalaryCustomer Service Executive
Uxbridge
£26,000 - £30,000 DOE
Are you passionate about delivering and exceptional service to Customers?
Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution?
My client, a super friendly tech products organisation with a real family feel, is now seeking two additional people to join their established Customer Service team.
These roles a multitude of benefits including hybrid working (3 days in office), free parking, a Friday night get together, and 24 days holiday so if you are looking for your next Customer Service role - please read on!
Duties for this role will include;
- Full order management onto MS Dynamics.
- Checking ETA on product arrivals to inform the customer.
- Lots of liaison with couriers and shipment companies to despatch orders.
- Managing all product delays and investigation reasons for the delays.
- Problem solving is essential as you will be investigating delays, faults & giving basic technical advise.
- Good written skills are important as you will be at times composing your own emails.
- Managing RMA’s Experience required.
Ideally you will have;
- Previous Customer Service resolution experience.
- Good written and verbal skills.
- Be a quick learner with great attention to detail and high levels of accuracy.
- Bags of common sense, a great listener and problem solver.
- A technical mind set!
What you need to do now!
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
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Keywords for the role include; Customer Service, Customer Services, executive, service, issues, resolution, shipment, orders,
