Customer Engagement Supervisor

Customer Engagement Supervisor

Southall

Sheridan ward is excited to be recruiting for a lovely forward thinking, dynamic and growing company based in Southall, they are looking for a new Customer Engagement Supervisor!

Do you have strong customer service background? Do you have previous experience supervising a team of customer service advisors?

We are looking for a hands on manager, who is ready to get stuck into coaching and developing a fantastic team filled with great potential. This role is very rewarding and also come with a generous bonus scheme up for grabs - up to 6k per year

This role is working closely alongside one other team leader so it is super important you are happy to work in a dual role where you manage the team together!

If this sounds like you and what you are looking for

APPLY TODAY

Customer Engagement Supervisor Duties:

• Conduct one to ones and appraisal reviews on performance and behaviors
• Creating development plans for each employee
• Issuing weekly reports on individual performance
• Manage rotas and annual leave requests
• Conduct investigations and disciplinaries when needed
• Drive team engagement in call plans
• Handle customer escalations and complaints

Customer Engagement Supervisor Benefits:

• Free onsite parking
• Bonus - up to 6k
• Pension
• Life assurance
• Staff discount