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Full-time Complaint Resolution Officer jobs

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CUSTOMER COMPLAINTS OFFICER

Supporting teams with complaints. Ensuring thorough and consistent investigations into complaints. Providing formal written responses. Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the co...

CompanyHamilton Woods
AddressWest Yorkshire, England
CategoryCustomer Service
Salary£33,000 per annum
Job typeContract, full-time
Date Posted 2 months ago See detail

Customer Complaints Officer

Hamilton Woods

West Yorkshire, England

£33,000 per annum

Supporting teams with complaints. Ensuring thorough and consistent investigations into complaints. Providing formal written responses. Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the co...

2 months ago seen See more...

Complaints Officer

Workshop Recruitment

Hampshire, England

£15.00 per hour

Become a customer experience expert and brand ambassador, providing the highest standard of customer service. Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and i...

2 months ago seen See more...

Approved Driving Instructor Complaints Officer

Government Recruitment Service

Newcastle-upon-Tyne

£23,847 per year

Drafting replies to customer/ADI complaints and enquiries; making effective decisions and taking any appropriate action. Ensuring the message, quality of the response is correct while managing the needs and expectations of the cus...

2 months ago seen See more...

Complaints Officer - Repairs

Adecco

Croydon, Greater London

£19.95 - £25.72/hour Umbrella Pay / Holiday Pay / Pension Scheme

Complaints Officer - Repairs. Public Sector - Local Government. Temporary Role - 3 - 6 months, possible extension. Full Time - Monday to Friday, 36 hours per week. 19.95 per hour PAYE / 25.72 per hour Umbrella. Hybrid Working -...

2 months ago seen See more...

Senior Complaints Officer

Novax Recruitment Ltd

London, England

Competitive

Main Responsibilities: Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice. Coordinate information within the Housing Team to ensure comprehensive...

2 months ago seen See more...

Complaints Officer

Service Care Solutions

London, England

Competitive

The responsibility for the Repairs Service complaints performance ensuring we meet KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focu...

2 months ago seen See more...

Senior Complaints Officer

Workshop Recruitment

Eastleigh, Devon

32700.00 - 32700.00 GBP Annual + GBP32700 per annum

Become a customer experience expert and brand ambassador, providing the highest standard of customer service. Conduct investigations into escalated complaints and reach an outcome based on the merits of each case, managing risk to...

2 months ago seen See more...

Complaints Officer

Nhbc

Buckinghamshire, England

£26,000 - £30,000 per annum

27 days annual leave (plus bank holidays) and a holiday purchase scheme. Generous pension scheme, with an employer contribution of up to 10.5%. Life Assurance (x4 salary). Subsidised private medical insurance. Cycle to Work scheme...

2 months ago seen See more...

Complaints Officer

Hartley Resourcing

Hampshire, England

£13.00 - £13.90 per hour

Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department. Respond quickly and effectively to customer queries. Dealing with answering both telephone...

2 months ago seen See more...

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Origin Housing

London, England

Salary - £29,584 per annum + benefits including hybrid/remote working

The ability to give great customer service. Good verbal and written communication skills. A hardworking and team player attitude. Determination to carry tasks through to completion. Take the lead. Create energy. Build trust. Be ge...

2 months ago seen See more...

Complaints Officer

Pdr Solutions Ltd

Kent, England

£30,000 - £33,000/annum

Log all complaints and respond to customers via email, letter or telephone. Analyse complaints data for trends and process improvements. Chair monthly complaints meetings, producing attendee packs and reports. Produce complaints r...

2 months ago seen See more...

Senior Complaints Officer

Hartley Resourcing

Hampshire, England

£31,000 - £32,600 per annum

Conduct comprehensive investigations into escalated complaints, ensuring informed decisions are made while mitigating organizational risks. Communicate findings and resolutions clearly to customers and stakeholders, both verbally...

2 months ago seen See more...

Complaints Officer

Pdr Solutions

Kent, England

£30,000 - £33,000 per annum

Log all complaints and respond to customers via email, letter or telephone. Analyse complaints data for trends and process improvements. Chair monthly complaints meetings, producing attendee packs and reports. Produce complaints r...

2 months ago seen See more...

Customer Complaints Officer - HOS

Blue Octopus Recruitment Ltd

Home Based

£29,000 per annum

Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints. Demonstrate an understan...

2 months ago seen See more...

Senior Complaints Officer

Workshop Recruitment

Hampshire, England

£32,700 per annum

Become a customer experience expert and brand ambassador, providing the highest standard of customer service. Conduct investigations into escalated complaints and reach an outcome based on the merits of each case, managing risk to...

2 months ago seen See more...

Senior Complaints Officer

Reed Business Support

Hampshire, England

£30,000 - £32,682 per annum, inc benefits

Job Type: Full-time. Location: Eastleigh. Salary: 32,682. Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process. Communicate outcomes to customers, colleagues, and stakeholders in a c...

2 months ago seen See more...

Senior Complaint Officer

Hays Specialist Recruitment Limited

Hampshire, England

£32,682 per annum

32682 salary. 36 days holiday. Maternity/Paternity leave. Agile working policy. Pension contributions of up to 10%....

2 months ago seen See more...

Senior Complaints Officer

Reed Business Support

Hampshire, England

£30,000 - £32,682 per annum, inc benefits

Job Type: Full-time. Location: Eastleigh. Salary: 32,682. Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process. Communicate outcomes to customers, colleagues, and stakeholders in a c...

2 months ago seen See more...

Senior Complaint Officer

Service Care Solutions - Housing

Hampshire, England

£32,682 per annum

Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation. Communicate findings and outcomes to customers and stakeholders clearly and concisely, cons...

2 months ago seen See more...

Senior Complaints Handler / Senior Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

£37,742.00 Per Annum Plus Benefits

Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking. Investigate and gather case files for Housing Ombudsman enquiries. Co-ordin...

a month ago seen See more...

Complaints Handler / Customer Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

Up to £35,212 Per Annum Plus Benefits

Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback...

a month ago seen See more...

Complaints and Compliance Officer

Girlguiding

London, England

£33,543 + £3,500 Location Allowance per year rising to £35,305 + LA after probation

You will need to be an excellent communicator, have theability to understand complex situations and have experience of handling confidential and sensitive information with volunteers and staff at all levels.The successful candida...

2 months ago seen See more...

Customer Relations (Complaints) Support Officer

Origin Housing

London

£33,075pa

In conjunction with the Customer Relations Team and Manager, support delivering a professional complaints service, providing excellent customer service in a constructive and supportive way by listening to and engaging with custome...

2 months ago seen See more...

Appeals, Complaints and Conduct Officer

Prospect Us

South East

£23.24 per hour

Providing clear, tactful, and professional communication for staff and students involved in the appeals processes. Supporting in investigation and bringing cases to resolution in line with the universitys regulations and processe...

2 months ago seen See more...

Complaints and Improvements Officer

Pertemps Aylesbury Commercial

Buckinghamshire, England

£15.77 per hour

Taking calls for complaints over the phone. Working with other council services to ensure timely resolution of complaints. Making decisions and problem solving for complaint cases. Drafting complaint responses. Complaints experie...

2 months ago seen See more...

Administrative Officer - Complaints WCR 2

Service Care Solutions - Housing

South East

£20.23 per hour

Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach. Log new complaints accurately and efficiently, ensuring all necessary information is captured. Process compe...

2 months ago seen See more...

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