AddressWe currently have an exciting opportunity for an Above Ground Triage Engineer to join the Integrated Planning Central Control function in Yorkshire Water.
The role will be based at Midway, Bradford and is a full time, permanent opportunity working 37 hours per week Monday-Friday between the working window of 8:00am-6:00pm.
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in:
As our Above Ground Triage Engineer you will play a vital role within the team performing the new function of work validation and prioritisation for Above Ground maintenance. The team are responsible for prioritising and routing value adding work at the start of the journey when a new fault or risk is identified, where follow on work is raised, or at other points in the journey to add value. You will be a proactive person that thrives on delivering a ‘right first time’ approach to your work. You will be able to prioritise and triage work effectively, delivering quality and efficiency into the process against tight timescales.
This is a key role in supporting our Above Ground Maintenance Modernisation, moving towards a more efficient, holistic and proactive approach to maintenance.
You will understand clean & waste operations, health & safety standards and procedures and operational risk. In addition, you’ll understand engineering failure modes, diagnostics, and routes for resolution / repair. You will also be passionate about improving Yorkshire Water and how we care for our assets, identifying and owning opportunities to learn and improve process, system and colleague capability.
You will –
- Monitor and manage work requiring triage, primarily via the new SAP S4 system, and processing based on priority.
- Ensure that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process. This will involve liaison with colleagues across the business including operations, logistics, procurement, MEICA delivery, technical planning, scheduling, and control
- Based on the information provided, you’ll identify whether the work required is routine, building a clear plan of work. Where you identify work as non-routine, you’ll route to our Maintenance Project Engineers, seeking advice when required.
- Develop your own understanding of the waste and clean operations of Above Ground assets through on the job learning and utilising technical expertise, to make appropriate course of action decisions, and challenging and influencing stakeholders.
- Drive excellent standards and performance in health and safety, risk management and control of work which includes adherence to all company Management Procedures.
- Ensure compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile corresponding to current company expectations.
- Make decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on Operational risk, potentially calling forward planned maintenance when notified of a reactive fault or risk
- Review maintenance jobs against risk and capacity, making decisions about the most effective use of resource and the impact of not completing work, driving value for the whole asset maintenance lifecycle
- Ensure detailed resource plan to enable efficient scheduling effort.
- Analyse job detail to define the most efficient cost-effective solution
- Apply jeopardy management to the maintenance workbasket, identifying where jobs require intervention, and representing the triage team in company escalations
- Upskill colleagues through diagnostic questioning and coaching
- Carry out analysis & use continuous improvement techniques to improve ways of working, identify training requirements and gather knowledge / criteria for systemisation and working as part of Yorkshire Water’s Performance Excellence Framework
This is a new function and process, so in addition to carrying out the above, you will need to work with members of the Above Ground Asset Maintenance Team within Modernisation. You will need to capture and own risks, issues and opportunities to help us define, improve and document future ways of working and standard operating procedures as we move through the full AGM implementation
What skills & qualifications you will need -
- The successful candidate will have a strong desire to improve how we do things at Yorkshire Water, particularly in relation to how we care for our assets
- An excellent understanding of Operational Health & Safety, Yorkshire Water’s Life Saving Rules and Management Procedures
- An excellent understanding of clean and waste operations, operational risk, and the company ODI’s
- A good understanding of asset faults, diagnostic questioning, and potential means of repair / restoration
- Knowledgeable in regards engineering work within waste water and clean water environments and how it interacts with engineering maintenance/ projects
- A hard-working, team player, displaying role model behaviours, ensuring regular self-development to broaden current and changing internal and regulatory changes ensuring all work that is undertaken meets current rules and regulations.
- Strong analytical, problem solving skills
- Experience of using SAP to interrogate and process jobs
- Excellent customer service skills and previous experience of working in a customer facing role and can influence, negotiate, and challenge in the right way, when required
- Proficient in Microsoft Office 365
- Excellent verbal and written communication skills
- Able to work under pressure and has previous experience of working in a fast-paced environment, managing day to day reactive workloads
- Highly organised individual, with good attention to detail
- Previous experience of working in Operational teams in Yorkshire Water, or in the wider Utilities Sector
- Previous experience working in MEICA / Operational front line teams is desirable.
At least one of the below qualifications:-
- NVQ Levels 1-3
- City & Guilds Levels 1-3
- BTech National Diploma
- ONC/HNC
- Or equivalent in relevant engineering subject
Although our assets are operational 24 hours a day, 365 days a year the company is committed to support flexible work patterns and job share options, where possible, to give you more control over your time and responsibilities. Whether you have child-care responsibilities or are looking for the ideal work-life balance our flexible options can offer work patterns that suit your needs.
If you’re an experienced water industry or asset/process industry professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
Please apply online and attach your CV with a covering letter outlining how your skills match this role.
Recruitment Process –
To assess your skills effectively, our selection process includes a competency-based interview.
Closing Date: 20th March, 2024
Interview Date: 3rd April, 2024
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
